Yolisa Yvonne Chapa
Kokstad
Summary
Successful-orientated with high energy and positive attitude, with a strong sense of responsibility and self-motivation, great problem solver and team player with the ability to work independently. Creative, flexible and efficient.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Local Electoral Project Officer (LEPO)
IEC - Greater Kokstad Municipality
09.2024 - 01.2025
- Develop, implement and monitor in collaboration with the Regional Assistant Manager, annual tasks and standardized activity framework and controls that support the regional office's implementation plans in attaining set targets and objectives.
- Assist in recruitment and training of electoral staff on local level.
- Implementation and coordination of delimitation of voting stations.
- Answer telephones; Respond to queries of the public; File documentation Type correspondence, reports and minutes; Arrange meetings and workshops; Make copies; Fax; Date capturing on the relevant IEC systems; Arrange for courier of documents.
- Coordinate and support local electoral activities and outreach programs
- Manage voter registration processes and ensure data accuracy
Field Operations Officer
Stats-SA Harry Gwala
12.2021 - 04.2022
- Managed multi-branch operations, ensuring compliance with quality standards and efficient performance.
- Analyzed staff performance and operational procedures to identify improvement opportunities.
- Organized and facilitated training sessions to improve the skill set of employees.
- Supervised supervisors and field workers, ensuring project completion within quality benchmarks.
- Provided support and coordination to optimize workflow and productivity among field staff.
- Monitored daily operations to ensure adherence to project milestones and reallocated resources as needed.
- Handled public relations, including strategic partnership development and community outreach events.
- Executed civic and voter education initiatives to support the organization's outreach goals.
- Oversaw recruitment, supervision, and performance reporting, maintaining accountability to the Operations Office.
- Managed staff attendance to ensure operational coverage and integrity.
Municipal Outreach Coordinator
IEC Greater Kokstad Municipality
08.2021 - 11.2021
- Developed and implemented community outreach programs to engage residents and promote voter education.
- Organized public events and workshops to foster community involvement and provide educational resources.
- Collaborated with local organizations and stakeholders to identify community needs and develop strategic partnerships.
- Managed social media platforms and communication channels to disseminate information and gather feedback.
- Conducted surveys and focus groups to assess community satisfaction and identify areas for improvement.
- Monitored and reported on the effectiveness of outreach efforts to inform future strategies.
- Facilitated public meetings and forums to discuss community issues and gather input on municipal plans.
- Provided exceptional customer service, addressing inquiries and concerns from residents in a timely manner.
Municipal Outreach Coordinator
IEC Greater Kokstad Municipality
11.2018 - 05.2019
- Developed and implemented community outreach programs to engage residents and promote voter education.
- Organized public events and workshops to foster community involvement and provide educational resources.
- Collaborated with local organizations and stakeholders to identify community needs and develop strategic partnerships.
- Managed social media platforms and communication channels to disseminate information and gather feedback.
- Conducted surveys and focus groups to assess community satisfaction and identify areas for improvement.
- Monitored and reported on the effectiveness of outreach efforts to inform future strategies.
- Facilitated public meetings and forums to discuss community issues and gather input on municipal plans.
- Provided exceptional customer service, addressing inquiries and concerns from residents in a timely manner.
Personal Assistant to the Speaker
Umzimvubu Local Municipality
03.2010 - 11.2016
- Managed administrative and council support operations, ensuring compliance with logistics and procedural requirements for council meetings.
- Coordinated strategic planning sessions and events for the Council Department, facilitating effective communication and organization.
- Maintained the Speaker's diary with precision, both electronically and manually, providing counsel on priority engagements and deadlines.
- Provided executive secretarial support to the Speaker, including the preparation of background materials for meetings and functions.
- Crafted speeches and communication statements for the Speaker, enhancing the clarity and impact of public messages.
- Prepared comprehensive reports for the Speaker's Office, summarizing activities and outcomes.
- Arranged travel accommodations for the Speaker and Councillors, liaising with travel agencies to resolve booking inquiries.
Data Clerk
The Customer Development Corporation
04.2008 - 12.2008
- Capture data on the daily basis.
- Ensure timeous capture of data on the prescribed database.
- Maintain an appropriate filling system.
- Enter and update data accurately into databases and spreadsheets
- Verify data integrity and correct errors promptly
Customer Service Agent
Edgars Pavilion
01.2004 - 03.2008
- Welcomed customers upon store entry, providing a friendly and engaging first point of contact.
- Addressed and resolved customer complaints with a solutions-oriented approach, ensuring satisfaction.
- Processed returns and exchanges efficiently, maintaining a focus on service excellence.
- Responded to customer reviews online, demonstrating attentiveness and a commitment to feedback.
- Answered customer inquiries with accurate information, enhancing their shopping experience.
- Shared extensive product knowledge with customers, aiding in their decision-making process.
Education
Diploma - Public Management
Esayidi TVET College-Kokstad
Certificate - Public Management N4
Esayidi TVET College-Kokstad
12-2022
Certificate - Competency in Project Planning NQF L5
Bantubanye Skills
12-2016
Certificate - Integrated Community Planning NQF L8
University of Stellenbosch( SPL)
Cape Town12-2014
Certificate - Programme in Financial Management NQF L6
University of South Africa
12.2012
Senior Certificate - undefined
South Coast Academy
12.2003
Skills
- Strong communication skills (verbally and written)
- Telephone etiquette
- Customer care
- Interpersonal skills
- Computer literacy
Additional Information
Municipal Structures Act
Municipal Systems Act
Municipal Electoral Act
Municipal Finance Management Act
Batho Pele Principals
Public Finance Management Act
Electoral Laws Amendment Act
Electoral Commission Amendment Act
Protection of Personal Information Act
Unemployment Insurance Act and regulations
Unemployment insurance Contributions Act
References
- Mr S., Lingani, IEC- Regional Manager, linganis@elections.org.za, 039 727 1537, 083 488 3995
- Mr S., Ngcungama, Stats-SA Harry Gwala Manager, 084 731 4397
Timeline
Local Electoral Project Officer (LEPO)
IEC - Greater Kokstad Municipality
09.2024 - 01.2025
Field Operations Officer
Stats-SA Harry Gwala
12.2021 - 04.2022
Municipal Outreach Coordinator
IEC Greater Kokstad Municipality
08.2021 - 11.2021
Municipal Outreach Coordinator
IEC Greater Kokstad Municipality
11.2018 - 05.2019
Personal Assistant to the Speaker
Umzimvubu Local Municipality
03.2010 - 11.2016
Data Clerk
The Customer Development Corporation
04.2008 - 12.2008
Customer Service Agent
Edgars Pavilion
01.2004 - 03.2008
Certificate - Programme in Financial Management NQF L6
University of South Africa
Senior Certificate - undefined
South Coast Academy
Diploma - Public Management
Esayidi TVET College-Kokstad
Certificate - Public Management N4
Esayidi TVET College-Kokstad
Certificate - Competency in Project Planning NQF L5
Bantubanye Skills
Certificate - Integrated Community Planning NQF L8
University of Stellenbosch( SPL)
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