Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Yvonne Chapa

Yvonne Chapa

Local Electoral Project Officer
Kokstad

Summary

Dynamic leader with a proven track record at MAU Trading, enhancing training programs and operational efficiency. Expert in leveraging technological skills and innovative strategies to exceed objectives. Known for exceptional leadership and meticulous organization, achieving significant improvements in engagement and performance. Skilled in MS Excel and collaborative teamwork.

Overview

15
15
years of professional experience

Work History

Local Electoral Project Officer

IEC HARRY GWALA-KOKSTAD
09.2024 - 01.2025
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
  • Partnered with project team members to identify and quickly address problems.
  • Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
  • Mentored junior team members to enhance their skills development and overall performance within the organization.
  • Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
  • Developed and deepened relationships with key stakeholders.
  • Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
  • Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.

Training Facilitator

MAU Trading
06.2022 - 06.2022
  • Facilitated training sessions, ensuring effective communication and participant engagement.
  • Conducted assessments to measure participant knowledge and progress.
  • Prepared and submitted detailed reports on training sessions, including outcomes and recommendations.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.

Filed Operations Officer

STATSSA HARRY GWALA DISTRICT
12.2021 - 03.2022
  • Managing different branches and offices, and analyzing operations and staff performance
  • Liaising with different departments to come up with improvement strategies
  • Developing and implementing various quality control methods
  • Scheduling training sessions and workshops for new and existing staff members
  • Supervise All Work Of Each Supervisors And Field Workers And Ensure That Quality Work Is Completed Within Time Frames
  • Coordinate And Provide Support To Supervisors And Field Workers
  • Monitor And Track Daily Progress
  • Re-Assign Work Allocation Amongst Field Workers In An Event Where Work Needs To Be Redistributed Amongst Fws
  • Approve Or Reject Geospatial Information Frame (Gif)
  • Sign Off Work Completed By Field Workers And Field Work Supervisors For Payment Purposes
  • Assisting with recruitment and onboarding processes
  • Setting targets and business goals, and working alongside the team to achieve these goals
  • Providing guidance and mentoring to other field staff
  • Ensuring all processes are compliant with the relevant labor laws
  • Observing existing staff and operations, and developing strategies for improved efficiency and profit, as well as cost reduction
  • Ensuring all operations stay within the allocated budget.

Municipal Outreach Coordinator

GREATER KOKSTAD MUNICIPALITY-IEC
11.2018 - 05.2019
  • Handling public relations, such as developing strategic relationships, attending tradeshows, and conducting informational presentations at universities, clubs, and civic groups
  • Developing press releases, brochures, and other marketing materials
  • Developing and maintaining the organization's website
  • Organizing outreach events, including sales, marketing, and planning, to promote the services of the organization and receive donations
  • Conducting civic and voter education activities/presentations/workshops for the Electoral Commission in collaboration with the, Outreach and Training Officer, the Municipal Outreach Coordinator, Regional Supervisor, provincial outreach staff and other Electoral Commission offices, employees and stakeholders duly mandated in the place and stead of the Electoral Commission
  • Planning, develop and conduct civic and voter education activities for communities
  • Supervising any staff appointed in support of the function and reporting to the OTO
  • Monitoring and managing attendance of staff appointed in support of the function and reporting to the OTO and ensure that any absences are timeously reported to the relevant local and/or provincial HR representative for action
  • Developing a network of educational support and liaise with organizations and stakeholders across government, civil society and the private sector
  • Promoting multiple media, with an emphasis on community radio, and other innovative and creative educational mechanisms
  • Compiling a report pertaining provided herein and shall submit such report and evidence to the OTO/EPC
  • Compiling and submit reports, POE's
  • Keeping records, including reports, correspondence, procurement, minutes of meetings
  • Providing information and evidence for the maintenance of administrative systems
  • Assisting and provide support to the monitoring and evaluation of Outreach projects
  • Assisting with the research and identification of specific issues, target communities, role players and stakeholders relevant to the Outreach projects
  • Collecting and analyzing data on local demographics, developing results, and presenting the conclusions to the relevant departments
  • Advertising for, screening, and recruiting volunteers, providing them with training and support, tracking their performance, and keeping records of their activities
  • Creating activities to supplement and support staff needs
  • Verifying the volunteers' availability, receiving their feedback, recognizing their efforts, and answering their questions
  • Performing administrative duties, such as overseeing mailings, organizing travel, monitoring budget information, and reporting on financial issues.

Filed Operations Officer

OFFICE OF THE SPEAKER
03.2010 - 11.2016
  • Reporting to senior management and performing secretarial and administrative duties
  • Typing, formatting, and editing reports, documents, and presentations
  • Entering data, maintaining databases, and keeping records
  • Liaising with internal departments, answering calls, and making travel arrangements
  • Managing internal and external correspondence on behalf of senior management
  • Scheduling appointments, maintaining an events calendar, and sending reminders
  • Copying, scanning, and faxing documents, as well as taking notes
  • Maintain the records of the Speaker's Office including sensitive and confidential information
  • Preparing report for the Speaker's Office
  • Arranging travelling needs for the Speaker and Councilors and handle booking enquiries arising from Travelling Agencies
  • Perform administrative activities associated with preparation of documents and correspondence for circulation to Members or attendees; provide technical advice and supervision to the Council Support Unit; Link with other departments and local municipalities in implementing municipal calendar of Events or programs to ensure there is synergy
  • Provide support to Councilors and Traditional Leaders (Preparing sitting allowances and S&T claims for Councilors, Manager-Speaker's Office and Traditional Leaders.) Taking minutes of the Council Meetings, Standing Committees and Statutory Structures
  • Ensuring minutes are filed according to the Municipality's Records Management Policy
  • Providing necessary support and supervision to the Council Support Officers and Admin Officers in the Political Offices
  • Liaise with HOD's and other officials so as to expedite/develop action plans for the implementation of resolutions taken
  • Maintaining data of Council Resolutions
  • Co-ordinate travel and accommodation arrangement for Manager, Councilors and Traditional Leaders
  • Prepare necessary logistical arrangements in relation to meetings (attendance registers, venues, refreshments and documentation), prepare and distribute agendas and minutes for all meetings
  • Preparing facilities for scheduled events and arranging refreshments, if required
  • Ordering office supplies and replacements, as well as managing mail and courier services.

Education

Diploma in Public Management- N4 - undefined

Esayidi Tvet College Kokstad
Current - undefined

Assessor - undefined

Train2teach
01.2022 - undefined

Project Management NQF Level 5 - undefined

Bantubanye Skills
01.2016 - undefined

Integrated Community Develoment Planning- NQF Level 8 - undefined

University of Stellenbosch - School of Public Leadership
01.2014 - undefined

Programme In Financial Management- NQF Level 6 - undefined

Unisa
01.2012 - undefined

Skills

Strategist

Personal Information

  • Gender: Female
  • Nationality: South African
  • Drivers Licence: C1

References

AVAILABLE ON REQUEST

Timeline

Local Electoral Project Officer

IEC HARRY GWALA-KOKSTAD
09.2024 - 01.2025

Diploma in Public Management- N4 - undefined

Esayidi Tvet College Kokstad
Current - undefined

Training Facilitator

MAU Trading
06.2022 - 06.2022

Assessor - undefined

Train2teach
01.2022 - undefined

Filed Operations Officer

STATSSA HARRY GWALA DISTRICT
12.2021 - 03.2022

Municipal Outreach Coordinator

GREATER KOKSTAD MUNICIPALITY-IEC
11.2018 - 05.2019

Project Management NQF Level 5 - undefined

Bantubanye Skills
01.2016 - undefined

Integrated Community Develoment Planning- NQF Level 8 - undefined

University of Stellenbosch - School of Public Leadership
01.2014 - undefined

Programme In Financial Management- NQF Level 6 - undefined

Unisa
01.2012 - undefined

Filed Operations Officer

OFFICE OF THE SPEAKER
03.2010 - 11.2016

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Yvonne ChapaLocal Electoral Project Officer