Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Yolanda Louw

Call Centre Agent / Data Capture /Retail Manager
46 Umagunda Cresent Tirong Estate Ext 13Kya Sands

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

The Courier Guy
Johannesburg

Data Capturer
02.2023 - Current

Job overview

  • Built and maintained tracking databases for variety of measuring aspects.
  • Entered client information into databases quickly and with minimal errors.
  • Gathered and submitted observational information in addition to required data points.
  • Delivered efficient daily assignment schedules based on collections and deliveries factors to optimize team performance.

The Courier Guy
Johannesburg

Call Center Agent
02.2020 - Current

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of service information, providing knowledgeable responses to diverse questions.

Cambridge
Cosmo City

Retail Manager
02.2018 - 02.2020

Job overview

  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.

Education

Randfontein Secondary
Randfontein Toekomsrus

High School Diploma
01.1994 - 12.2008

University Overview

Skills

Data Entry

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Timeline

Data Capturer
The Courier Guy
02.2023 - Current
Call Center Agent
The Courier Guy
02.2020 - Current
Retail Manager
Cambridge
02.2018 - 02.2020
Randfontein Secondary
High School Diploma
01.1994 - 12.2008

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Yolanda Louw Call Centre Agent / Data Capture /Retail Manager