Yibonge Nozibele
HIV Adherence Coordinator
N13 Stepney Green Parklands, Cape Town
Summary
Dynamic professional with a proven track record in patient support and coordination, notably at Afrocentic Health. Excelled in enhancing treatment adherence among HIV-positive clients and excelled in high-volume customer service environments at Medscheme. Skilled in medical terminology and customer service excellence, demonstrating adaptability and a collaborative spirit.
Overview
8
8
years of professional experience
Work History
HIV Adherence Coordinator
Afrocentic Health
07.2022 - Current
- Provide counselling to HIV positive clients
- Educate and support allocated clients with high risk and long term illness
- Render therapeutic support and promote compliance and adherence to treatment
- Mobilize and coordinate strong support system through monitoring treatment progress
- Provide appropriate and impactful telephonic and written counselling
- Liaise with various stakeholders such as doctors, pharmacists, and psychologist to overcome psychosocial treatment barriers
- Assess compliance report for case managers.
Call Centre Agents (Bonitas)
Medscheme
02.2019 - 06.2022
- Authorizing chronic medication
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Call Centre Agent (GEMS)
Medscheme
05.2018 - 01.2019
- Authorizing chronic medication
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
HIV Adherence Coordinator (Intern)
City of Cape Town
11.2016 - 04.2018
- Provide counselling to HIV positive clients
- Conducting roadshows to all City of Cape Town employees, giving education and support regarding various illnesses.
- HIV testing
- Administration
Education
Bachelor of Arts - Psychology
University of The WEstern Cape
Cape Town, South Africa 04.2001 -
Skills
Problem-solving
MS office
Adaptability and flexibility
Customer Service Excellence
Team collaboration
Attention to detail
Event coordination
Medical terminology
Verbal and written communication
Clear communication
Teamwork and collaboration
References
- Sibusiso Mvume (AFA) Afrocentric 021 466 1874- SibusisoMv@afadm.co.za
- Heidi Lodewyk (Bonita) Medscheme 021 466 1353- Heidlo@medscheme.co.za
- Felicia Ngcongo(GEMS) Medscheme 0214661671- Lindokuhles@medscheme.co.za
- Nombeko Mpongo City of Cape Town 0849000135
Timeline
HIV Adherence Coordinator
Afrocentic Health
07.2022 - Current
Call Centre Agents (Bonitas)
Medscheme
02.2019 - 06.2022
Call Centre Agent (GEMS)
Medscheme
05.2018 - 01.2019
HIV Adherence Coordinator (Intern)
City of Cape Town
11.2016 - 04.2018
Bachelor of Arts - Psychology
University of The WEstern Cape
04.2001 -
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