XOLISWA PHUMZILE PITOYI
Pimville
Summary
I seek challenging opportunities where I can gain more knowledge,grow and fully use my skills for the success of the organization.
Overview
14
14
years of professional experience
Work History
Traffic Warden
Community Safety
02.2023 - Current
- Enhanced public safety by patrolling assigned areas
- Responded to calls in both routine and emergency
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement
- Supported special events by managing temporary no-parking zones and directing traffic as needed.m
- Maintain law and order
- Visibility patrols
- Crime Prevention
- Stop and Search
Customer Relations Representative
MERCHANTS CCBSA Business Unit
09.2017 - 09.2021
- Communicate with the driver to make sure the order gets delivered on time
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strong relationships with Drivers by always calling and checking to secure competitive rates and improve Dispatch and delivery times.
- Provided customers with status updates for tracked orders.
- Customer care
- Capturing Orders
- Assist with Listening to calls and give feedback to the manager (Quality)
- Logging cooler at R3 SAP CRM System and Checking logged coolers
- Checking available orders on the system Checking orders or free stock through SAP CRM
- Transferring calls to the correct department
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory
- Checking customer's credit limit ,available limit,overdue balance,future due amount and over trading
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Streamlined communication channels for improved customer relationships and increased loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy,curtesy , and resolving problems.
- Exceeded performance targets with consistent delivery of high-quality service to customers.
Call Center Agent
MERCHANTS Cell C Business Unit
05.2016 - 08.2016
- Customer Care
- Standard Communication
- Screening Calls
- Sim swap
- Balance inquiries
- Blacklisting
- Data usage and out of bundle usage.
- Self service
- Assist with recharging Airtime and Data
- Assist with PIN and PUK
- Assist with Cell C settings.
- Assist with Cell C Porting and immigration.
- Transferring calls to relevant department
EDITORIAL ASSISTANT
SABC TV NEWS
08.2013 - 04.2014
- Taking Calls
- Daily activities of the TV News Desk
- Ordering Stationery
- Screening of Calls
- Transferring Call to a Specific Department
- Customer Care
- Standard Communication
Cashier and Sales Assistant
EDCON (JET)
02.2011 - 07.2013
- Customer Care
- Standard Communication
- Opening and Confirming new accounts
- Providing Services for Customers
- Packing Stock
- Offering Good Communication
Education
undefined
JMPD ACADEMY
06.2022
End User Computing
TERRY COMPUTERS
01.2012
Matric - undefined
EMSHUKANTAMBO HIGH SCHOOL
01.2009
Skills
- Computer
- Logistics
- Customer service delivery
- Good Communication
- Calculating
- Telephonic
- Numeracy
- Personal Assistant
- Quality Analysis
- Administration
- Team Player
- Reading
- Literacy
LANGUAGES
English
IsiZulu
IsiXhosa
References
ST Kubheka, Supervisor
0710977120 ,Community Safety
Siyabonga, Khuzwayo, Team Manager, 0848227321, Merchants CCBSA Business Unit
Nako Ntjantje,Team Manager
0844315636, Merchants CellC Business Unit
Crosby Amos,Assignment Editor
0117146133 or 0825613544
Lance Mudhelele,Store Manager
0112885000
Awards
End User Computing Certificate, Senior Certificate (Matric), Traffic Warden Certificate
PERSONAL DETAILS
- Date of Birth: 12 August 1991
- Nationality: African
- Drivers Licence: Code 10
- ID Number: 9108120452083
Timeline
Traffic Warden
Community Safety
02.2023 - Current
Customer Relations Representative
MERCHANTS CCBSA Business Unit
09.2017 - 09.2021
Call Center Agent
MERCHANTS Cell C Business Unit
05.2016 - 08.2016
EDITORIAL ASSISTANT
SABC TV NEWS
08.2013 - 04.2014
Cashier and Sales Assistant
EDCON (JET)
02.2011 - 07.2013
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JMPD ACADEMY
End User Computing
TERRY COMPUTERS
Matric - undefined
EMSHUKANTAMBO HIGH SCHOOL
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