MAHLATSI FRANCINAH MAKENA
CENTURION
Summary
Versatile and reliable professional with experience in sales, customer service, administrative support and community engagement. Skilled in client relations, communication, document preparation, email and correspondence management, teamwork and problem solving. Experienced in working with diverse individuals, handling information professionally, supporting daily operations and building positive relationships with clients and communities. Adaptable, organised and committed to delivering professional service in fast-paced and team-oriented environments.
Overview
11
11
years of professional experience
Work History
TRAFFIC WARDEN
COMMUNITY SAFETY
05.2023 - Current
- Maintained accurate information and documentation relating to daily operational activities.
- Responded professionally to public enquiries and complaints.
- Liaised with colleagues and law enforcement agencies to resolve issues efficiently.
- Communicated information clearly to members of the public and team members.
- Participated in team discussions and operational planning.
- Applied organisational and problem-solving skills in a structured working environment.
- Maintained professionalism when dealing with confidential or sensitive situations.
PEER EDUCATOR TEAM LEADER
CITY OF TSHWANE MUNICIPALITY
02.2020 - 12.2022
- Facilitated peer network creation, fostering community ties and promoting mutual aid.
- Engaged with rural community members to identify and address social issues, advocating for their needs.
- Researched health and social care updates to enhance educational content and inform peer discussions.
SALES CONSULTANT
FRAME LEISURE TRADING (THE CROSS TRAINER)
08.2018 - 12.2018
- Achieved sales targets consistently by implementing effective strategies.
- Achieved company targets through effective sales strategies that increased revenue.
- Identified upselling opportunities by actively listening to customer needs and preferences.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Enhanced customer satisfaction by providing attentive and friendly service, fostering loyalty.
SALES AND MARKETING AGENT
INNOVATIVE ACQUISITIONS
03.2017 - 09.2017
- Developed marketing content and campaigns for sales teams, contributing to increased sales effectiveness.
- Conducted training sessions for sales staff, improving skills and product knowledge to support sales objectives.
- Fostered strong relationships with key clients, leading to sustained business growth and increased loyalty.
- Analysed customer feedback to inform product development and improve customer satisfaction.
PERSONAL ASSISTANT
PATOGO PROJECTS
01.2016 - 02.2017
- Managed emails and business correspondence on behalf of senior office staff, ensuring professional and timely communication.
- Prepared and organised business documents using Microsoft Word and Google Docs.
- Monitored incoming correspondence, prioritised tasks and supported the smooth flow of daily office activities.
- Handled sensitive and confidential information with discretion and professionalism.
- Coordinated events and conferences, including venue arrangements and attendee management.
- Communicated with clients, colleagues and other stakeholders to support effective coordination and service delivery.
- Maintained an organised approach to administrative tasks while managing multiple responsibilities and deadlines.
SALES CONSULTANT
STUDIO 88
08.2015 - 12.2015
- Consistently achieved or surpassed sales targets.
- Implemented successful sales strategies that achieved company targets.
- Listened intently to customers to identify upselling opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided excellent customer service by greeting customers warmly and addressing their needs. that enhanced customer satisfaction.
Education
CERTIFICATE OF COMPLETION - Computer skills
Itsoseng skills Development centre
Soshanguve, GP01-2013
GRADE 12 (MATRIC) - ACCOUNTING, MATHEMATICS LITERACY, ECONOMICS, BUSINESS STUDIES, ENGLISH, SEPEDI, LIFE ORIENTATION
BOTSE-BOTSE HIGH SCHOOL
Soshanguve, GP01-2012
Skills
- Sales & Customer Service
Client Relations Sales & Upselling Customer Needs Target Achievement - Administrative & Computer Skills
Document Preparation Email & Correspondence Microsoft Word Google Docs Organisation
- Community & Communication
Community Engagement Public Interaction Conflict Resolution Teamwork - Professional Skills
Problem Solving Adaptability Attention to Detail Professional Conduct
Personal Information
Languages: English • Sepedi
Driver’s Licence: Code 10 (C1)
References: Available upon request
Timeline
TRAFFIC WARDEN
COMMUNITY SAFETY
05.2023 - Current
PEER EDUCATOR TEAM LEADER
CITY OF TSHWANE MUNICIPALITY
02.2020 - 12.2022
SALES CONSULTANT
FRAME LEISURE TRADING (THE CROSS TRAINER)
08.2018 - 12.2018
SALES AND MARKETING AGENT
INNOVATIVE ACQUISITIONS
03.2017 - 09.2017
PERSONAL ASSISTANT
PATOGO PROJECTS
01.2016 - 02.2017
SALES CONSULTANT
STUDIO 88
08.2015 - 12.2015
CERTIFICATE OF COMPLETION - Computer skills
Itsoseng skills Development centre
GRADE 12 (MATRIC) - ACCOUNTING, MATHEMATICS LITERACY, ECONOMICS, BUSINESS STUDIES, ENGLISH, SEPEDI, LIFE ORIENTATION
BOTSE-BOTSE HIGH SCHOOL