XOLISILE NOMUSA PHUNGULA

Automotive Parts Salesperson

McCarthy Audi Centre Durban

02.2010 - Current

Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
Improved overall store appearance by creating organized displays and regularly updating product signage, attracting more customers and increasing sales opportunities.
Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
Streamlined the ordering process for customers by implementing a user-friendly online catalog system, resulting in higher sales figures.
Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
Organized parts storage and stocked inventory according to established guidelines.
Assisted customers in finding appropriate parts promptly.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Stocked and managed stock of parts.
Maintained clean and neat parts counter and sales floor.
Ordered parts from various distributors to fulfill demands.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Adhered to company guidelines for performance and compliance.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Initiated strategic partnerships with local car clubs and enthusiast groups to establish mutually beneficial collaborations that drove increased foot traffic into the store.
Researched vehicles and parts via physical catalogs and electronic means.