Hi, I’m
Xolani Ntamo
Store Leader/Area Support
NELSPRUIT
Summary
Expert Store / Area Manager 2IC effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Cape Union Mart NELSPRUIT
Store Leader / Area Manager 2IC
11.2022 - Current
Job overview
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Planned optimal workflow through successful scheduling and task delegation.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Elevated team performance with motivational approach and excellent training abilities.
- Conducted inventory analysis to determine optimal stock levels.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
H&MPretoria
Store Manager
01.2017 - 10.2022
Job overview
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Succession Planning.
- Conducted Area visit with the Visual Team.
- Set and facilitate the Model Store expectations with the rest of the Store Managers in our Area.
EdgarsNELSPRUIT
Retail Store Manager
10.2011 - 12.2016
Job overview
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Facilitation / Training and Development.
- Negotiation.
- Performance Management.
Education
Freemantle Boys High School Lady Frare
Senior Certificate from Matric
01.1997 - 12.1999
East London Science College East London - Eastern Cape
Advance Computer Science from End User Computer
05.2001 - 06.2001
Skills
Teamwork and Collaboration
Analytical and Critical Thinking
Organization and Time Management
Accomplishments
Best Of Nelspriut - 2012 Edgars Ilanga Mall
Best Sales Performance Cruise Ship Trip - 2012 Edgars Ilanga Mall.
Lowest Stockloss - 2013 Edgars Ilanga Mall.
Customer Award - 2017 H&M Ilanga Mall
Lowest Stockloss Results - 2018 H&M Ilanga Mall.
Earling Parsons Award Nominee - 2019 H& M Menlyn Park Pretoria.
Timeline
Store Leader / Area Manager 2IC
Cape Union Mart
11.2022 - Current
Store Manager
H&M
01.2017 - 10.2022
Retail Store Manager
Edgars
10.2011 - 12.2016
East London Science College
Advance Computer Science from End User Computer
05.2001 - 06.2001
Freemantle Boys High School
Senior Certificate from Matric
01.1997 - 12.1999