Summary
Overview
Work History
Education
Skills
References
PERSONAL ATTRIBUTES AND COMPETENCIES
Timeline
Generic

Wiseman Sinethemba Mazibuko

Systems Support Analyst
Boksburg

Summary

Diligent Systems Support Analyst with strong background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives.

Overview

10
10
years of professional experience

Work History

Systems Analyst (ERP Systems JD Edward, Equilibrio)

Mpact Operation PTY LTD
10.2023 - Current
  • Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes.
  • Assisting Shared Services with bulk capturing of invoices and assist with their issues.
  • Assist with creation of item Master, business units set-ups and mapping them.
  • Financial year-end closer and attend to issues pertaining to year end and month-end.
  • Setting-up automated accounting instructions (AAI) in finance module
  • Creation of Masterfile information, creating routs for the business, Cadex and subledgers.
  • Contributing in the process improvement of the business and new ideas.
  • Provided end to end support to users of the JDE system, ensuring good functionality of the system.
  • Provide high quality and technical and systems support to customers and internal business functions.
  • Skills transfer; document and train users on new and existing JDE functionality.
  • Resolve calls logged within the agreed stipulated time and within the agreed SLA’s
  • Streamlined processes for improved productivity thorough systems analysis and optimisation.
  • Be available to the business and support leads for operational support.
  • Consult with business to identify business problems and opportunities to enhance existing processes.
  • Maintain good relations between departments and create new solutions for the organisation.
  • Being a business coach in the organisation and investigating the organisation challenges and introducing new solutions.
  • Assisting with approval delegation, investigating batch issues and posting of batches.
  • Provide advices in the support and maintenance of the systems.

System Analyst (Procurement, AR, AP, G/L, and FA)

Johannesburg Roads Agency
04.2018 - 09.2023
  • Supporting stakeholders with procurement issues, Accounts Receivable, Accounts Payable, and General Ledger issues and resolving them and ensuring that proper processes are being followed.
  • Ensuring that the stakeholder is processing Accounts Payable, Accounts Relievable, and General Ledger in a proper manner.
  • Extracting reports and creating/data from the database using SQL
  • Develop technical reports as per users or business requests using SQL
  • Attend Audit queries or issues when required.
  • Analysing the budget, expenditure, and reporting for future decision-making.
  • Run Accounts receivable, Accounts payable, and fixed assets aging report.
  • Monitor Assets in terms of depreciation and Asset monitoring.
  • Run and prepare monthly reports for the stakeholder i.e., Accounts Receivable Reports, Accounts Payable Reports (Aging report).
  • Work very close with stakeholders, and project owners to fully understand their business challenges.
  • Update manual training and training of system users in Accounts payable, Accounts Receivable, General Ledger, procurement, and Fixed Assets.
  • Evaluate system integrity and enhance the system for better use.
  • Maintain good relations between departments and create new solutions for the organisation.
  • Being a business coach in the organisation and investigating the organisation challenges and introducing new solutions.
  • Investigate unpaid invoices and follow up on payments made for those invoices.
  • Ensuring that the users have the right role to perform their duties.
  • Investigate and follow up on Supplier that has not been paid
  • Assist Accounts Payable, Accounts Receivables, Fixed Assets, and General Ledger and balancing issues.
  • To ensure that proper support is given to each department and each department is responsible for its payments.
  • Assisting the procurement department with their requisitions and approval delegation.
  • Maintain and configure JDE users at Johannesburg Roads Agency and advise them.
  • Ensure that queries with suppliers are handled in the proper manner and resolved fast.
  • Ensure that proper processes are followed to ensure that supplier’s payments are made on time and timeously.

Graduate work experience (System Analyst)

eThekwini Municipality
11.2015 - 10.2017
  • Supporting users with JDE issues and resolving them.
  • Provide constructive and efficient support to the business system.
  • Create and implement JD Edward for the users of the system.
  • Attend to the user’s issues and solve them via telephone and physically.
  • Generate reports and compile them for the users of the system.
  • Assist, co-ordinate and support all JDE functional areas will all stakeholders
  • Analyse JD Edward’s problems and determine appropriate solutions/actions.
  • Work closely with the users and other stakeholders to improve and enhance JD Edward’s functionality.
  • Skills transfer – training users of the system with regard to their modules.
  • Conduct and coordinate JD Edward’s training.
  • Interact with internal and external stakeholders (various departments and employees)
  • Deal with month-end procedures and year-end processes.
  • Up-grading of JDE world to JDE enterprise, cleaning of date and data migration.
  • Department: Department of Finance

Education

Master’s in Business Administration -

Durban University of Technology
01.2021

SAP Navigation And Advanced Training -

Leadwave Solutions
01.2019

Bachelor’s Degree in Business Administration - undefined

Durban University of Technology
01.2015

National Diploma in Cost and Management Accounting - undefined

Durban University of Technology
01.2012

High School Studies - undefined

Mchitheki High School
01.2005

Skills

  • JD Edward
  • Systems analysis
  • Technical analysis
  • Application support

References

  • George Pritchard
  • Team lead (ERP System)
  • gpritchard@Mpact.co.za
  • 082-800-1733
  • Mpact operations


  • Nothando Ntuli
  • Supervisor (JDE support)
  • nntuli@jra.org.za
  • 083-605-0627
  • Johannesburg Roads Agency

PERSONAL ATTRIBUTES AND COMPETENCIES

  • Good communication skills (writing and verbal)
  • Good presentation skills, interpersonal skills
  • Skills transfer – training users of the system with regard to their modules.
  • Able to work independently and work well in a team.
  • Strong interpersonal and self-management skills
  • Good planning, Organizing, and computer literacy

Timeline

Systems Analyst (ERP Systems JD Edward, Equilibrio)

Mpact Operation PTY LTD
10.2023 - Current

System Analyst (Procurement, AR, AP, G/L, and FA)

Johannesburg Roads Agency
04.2018 - 09.2023

Graduate work experience (System Analyst)

eThekwini Municipality
11.2015 - 10.2017

Bachelor’s Degree in Business Administration - undefined

Durban University of Technology

National Diploma in Cost and Management Accounting - undefined

Durban University of Technology

High School Studies - undefined

Mchitheki High School

Master’s in Business Administration -

Durban University of Technology

SAP Navigation And Advanced Training -

Leadwave Solutions

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Wiseman Sinethemba MazibukoSystems Support Analyst