Sam Kitimi
Sandhurst
Summary
Because my professional goals align with Company's mission and values, this opportunity is especially exciting. I believe my communication; problem-solving and decision-making abilities will support and drive your continued organizational success. To demonstrate the scope of my career history and professional competencies, please take a moment to review my resume. I appreciate your evaluation of my credentials and subsequent response.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Fraud Analyst
Discovery Bank
10.2019 - 04.2024
- Investigate and resolve all customer dispute/cases within agreed timelines
- High focus on recoveries
- Provide timely feedback to internal and authorized external stakeholders
- Escalate and report all high risk/significant incidents to management immediately
- All cases in the Case Management System must be actioned and kept up to date daily
- Execute ad-hoc duties allocated by management in a professional manner with adherence to timelines given
- Ensure completion of all training courses relating to Risk and Compliance
- When required and requested to do so, assist with actioning alerts triggered on fraud monitoring system(s) or taking inbound calls from clients' dispute transactions
- Where fraud is confirmed by the customer, a fraud case to be updated on the Case Management System with the correct fraud type and details of the incident
- Stopping and blocking of accounts/cards when required to prevent any further losses or exposure to the bank and/or its clients
- Use the South African Banking Risk Services (SABRIC) Standard Operating Procedures for Interbank Repatriation of Funds guidelines to secure funds
- Maintain confidentiality and integrity of customers' account information
- Maintain a customer-centric focus throughout the case lifecycle, keeping in mind the needs of customers and business units
- Ensure good quality of desktop investigations, demonstrate a strong customer focus during the investigation of incidents reported and identify the root cause, where applicable
- Ensure the highest quality of data capture, updates, attachments, and financial entries in accordance with procedures, policies, and legislation
- Provide an efficient service, including outcomes, to all our customers, internal and authorized external stakeholders via telephone or e-mail and other authorized channels
- To deal professionally and tactfully with impatient or demanding customers
- Provide daily, weekly, and monthly statistics on personal productivity
- Meet deadlines on key deliverables
- Provide support to the various internal teams on the investigation of fraudulent transactions and incidents
- Identify shortcomings in existing systems and provide suggestions to mitigate evolving risks
- Raise incidents regarding system problems/anomalies on the appropriate incident management system and advise line management to escalate if required
- If applicable, report suspicious and unusual transactions to the Money Laundering Control Office in the agreed format
- If applicable, report gross fraud losses and attempts under PRECCA to the South African Police Services (SAPS) in the agreed format
- Ensure that all the written formal (letter, email) complaints received are logged and resolved satisfactorily within agreed timelines
- Action Ombudsman, escalations, and other complaints within agreed timelines.
Credit Consultant
Discovery Bank
01.2019 - 10.2019
- Information gathering
- Eligibility review
- Bureau data retrieval and verification
- Affordability assessment
- Limit allocation
- Pricing.
Credit Assessor
Discovery Card
03.2010 - 12.2018
- Ensuring that the service levels are maintained
- Handle the administrative functions required
- Analyze Credit data and financial statements to determine the degree of risk involved in extending credit
- Evaluate customer records
- Complete credit application including credit analysis and summaries of the credit request
- Project management on new process, pilot processes, and systems development
- Relationship building with external clients to achieve objectives
- Responsible for administering assessments and resolving escalated calls
- Able to multitask and meet allocated deadlines daily
- Relationship building with external partners to achieve objectives
- Drive results and solutions through the team
- Capture limit increase applications for existing Discovery Card members
- Calling and responding with applicants to discuss the outcome of the applications
- Examine the financial history of the applicant in order to determine creditworthiness for credit
- Ensure all contracts are adherence with National Credit Act
- Proactively prevent fraud through diligence, effective reporting, and monitoring of financial statement
- Generate financial ratios using computer programs to evaluate customer financial status
- Email individuals of the outcome of their applications
- Confirm with credit association and other business representatives to exchange credit information
- Assessing documentation to determine income and affordability.
Quotes Consultant
Discovery International (US)
07.2004 - 01.2009
- Providing the medical quotation to the brokers
- Checking medical application for quality purposes
- Doing reckon on member's Health Savings Account
- Designing medical plans for groups and individuals
- Matching member's current plans and illustrate what we can match closely
- Perform QA functions
- Phoning and emailing our sales consultants and the brokers regarding any business changes
- Finalize quotations and email them to brokers
- Audit all quotes before submitting them to sales consultants
- Double-checking member's premium is accurate all the time
- Capturing new client's information and add dependents
- Performing quality checking on the quotes
- Responding to emails and queries from US underwriting team
- Providing daily feedback to line manager
- Capturing member's appeal regarding their claims.
Administrator
Discovery, Central Service
06.2000 - 01.2004
- Transferring files from claims retrievals and sorting them according to the members' claims
- Imaging applications and indexing the claims
- Filling and sorting faxes
- Faxing
- Loading and posting mail
- Solving queries and providing feedback to the clients within a short space of time
- Sorting mail on Excel
- Answering telephone calls
- Distributing mails
- Sorting invoices from Finance according to cost centers within the organization
- Registering doctor's claims
- Taking meeting minutes
- Ordering stationary for the team
- Phoning members and the suppliers for the collection of their documents
- Doing stats for the team
- Solving customers' queries telephonically and face to face
- Phoning the suppliers for unsatisfactory products and giving the customer feedback.
Education
High School -
Daniel Ortega High School
01.1996 - 05.1998
FSB Regulatory Exam - undefined
Moonstone Business School of Excellence - Johannesburg
01.2014 - 05.2014
Wealth Management - undefined
Inseta - Johannesburg
02.2011 - 05.2011
Wealth Management: NQF5 - undefined
RSNET - Sandton
01.2018 - 05.2019
Skills
SAFPS
Certification
1998, Matric Exemption, Regenesys Business School, LLB
Timeline
Fraud Analyst
Discovery Bank
10.2019 - 04.2024
Credit Consultant
Discovery Bank
01.2019 - 10.2019
Wealth Management: NQF5 - undefined
RSNET - Sandton
01.2018 - 05.2019
FSB Regulatory Exam - undefined
Moonstone Business School of Excellence - Johannesburg
01.2014 - 05.2014
Wealth Management - undefined
Inseta - Johannesburg
02.2011 - 05.2011
Credit Assessor
Discovery Card
03.2010 - 12.2018
Quotes Consultant
Discovery International (US)
07.2004 - 01.2009
Administrator
Discovery, Central Service
06.2000 - 01.2004
High School -
Daniel Ortega High School
01.1996 - 05.1998
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