Sam Kitimi
Sandhurst
Summary
Because my professional goals align with Company's mission and values, this opportunity is especially exciting. I believe my communication; problem-solving and decision-making abilities will support and drive your continued organizational success. To demonstrate the scope of my career history and professional competencies, please take a moment to review my resume. I appreciate your evaluation of my credentials and subsequent response.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Fraud Analyst
Discovery Bank
10.2019 - 04.2024
- Investigate and resolve all customer dispute/cases within agreed timelines
- High focus on recoveries
- Provide timely feedback to internal and authorized external stakeholders
- Escalate and report all high risk/significant incidents to management immediately
- All cases in the Case Management System must be actioned and kept up to date daily
- Execute ad-hoc duties allocated by management in a professional manner with adherence to timelines given
- Ensure completion of all training courses relating to Risk and Compliance
- When required and requested to do so, assist with actioning alerts triggered on fraud monitoring system(s) or taking inbound calls from clients' dispute transactions
- Where fraud is confirmed by the customer, a fraud case to be updated on the Case Management System with the correct fraud type and details of the incident
- Stopping and blocking of accounts/cards when required to prevent any further losses or exposure to the bank and/or its clients
- Use the South African Banking Risk Services (SABRIC) Standard Operating Procedures for Interbank Repatriation of Funds guidelines to secure funds
- Maintain confidentiality and integrity of customers' account information
- Maintain a customer-centric focus throughout the case lifecycle, keeping in mind the needs of customers and business units
- Ensure good quality of desktop investigations, demonstrate a strong customer focus during the investigation of incidents reported and identify the root cause, where applicable
- Ensure the highest quality of data capture, updates, attachments, and financial entries in accordance with procedures, policies, and legislation
- Provide an efficient service, including outcomes, to all our customers, internal and authorized external stakeholders via telephone or e-mail and other authorized channels
- To deal professionally and tactfully with impatient or demanding customers
- Provide daily, weekly, and monthly statistics on personal productivity
- Meet deadlines on key deliverables
- Provide support to the various internal teams on the investigation of fraudulent transactions and incidents
- Identify shortcomings in existing systems and provide suggestions to mitigate evolving risks
- Raise incidents regarding system problems/anomalies on the appropriate incident management system and advise line management to escalate if required
- If applicable, report suspicious and unusual transactions to the Money Laundering Control Office in the agreed format
- If applicable, report gross fraud losses and attempts under PRECCA to the South African Police Services (SAPS) in the agreed format
- Ensure that all the written formal (letter, email) complaints received are logged and resolved satisfactorily within agreed timelines
- Action Ombudsman, escalations, and other complaints within agreed timelines.
Credit Consultant
Discovery Bank
01.2019 - 10.2019
- Information gathering
- Eligibility review
- Bureau data retrieval and verification
- Affordability assessment
- Limit allocation
- Pricing.
Credit Assessor
Discovery Card
03.2010 - 12.2018
- Ensuring that the service levels are maintained
- Handle the administrative functions required
- Analyze Credit data and financial statements to determine the degree of risk involved in extending credit
- Evaluate customer records
- Complete credit application including credit analysis and summaries of the credit request
- Project management on new process, pilot processes, and systems development
- Relationship building with external clients to achieve objectives
- Responsible for administering assessments and resolving escalated calls
- Able to multitask and meet allocated deadlines daily
- Relationship building with external partners to achieve objectives
- Drive results and solutions through the team
- Capture limit increase applications for existing Discovery Card members
- Calling and responding with applicants to discuss the outcome of the applications
- Examine the financial history of the applicant in order to determine creditworthiness for credit
- Ensure all contracts are adherence with National Credit Act
- Proactively prevent fraud through diligence, effective reporting, and monitoring of financial statement
- Generate financial ratios using computer programs to evaluate customer financial status
- Email individuals of the outcome of their applications
- Confirm with credit association and other business representatives to exchange credit information
- Assessing documentation to determine income and affordability.
Quotes Consultant
Discovery International (US)
07.2004 - 01.2009
- Providing the medical quotation to the brokers
- Checking medical application for quality purposes
- Doing reckon on member's Health Savings Account
- Designing medical plans for groups and individuals
- Matching member's current plans and illustrate what we can match closely
- Perform QA functions
- Phoning and emailing our sales consultants and the brokers regarding any business changes
- Finalize quotations and email them to brokers
- Audit all quotes before submitting them to sales consultants
- Double-checking member's premium is accurate all the time
- Capturing new client's information and add dependents
- Performing quality checking on the quotes
- Responding to emails and queries from US underwriting team
- Providing daily feedback to line manager
- Capturing member's appeal regarding their claims.
Administrator
Discovery, Central Service
06.2000 - 01.2004
- Transferring files from claims retrievals and sorting them according to the members' claims
- Imaging applications and indexing the claims
- Filling and sorting faxes
- Faxing
- Loading and posting mail
- Solving queries and providing feedback to the clients within a short space of time
- Sorting mail on Excel
- Answering telephone calls
- Distributing mails
- Sorting invoices from Finance according to cost centers within the organization
- Registering doctor's claims
- Taking meeting minutes
- Ordering stationary for the team
- Phoning members and the suppliers for the collection of their documents
- Doing stats for the team
- Solving customers' queries telephonically and face to face
- Phoning the suppliers for unsatisfactory products and giving the customer feedback.
Education
High School -
Daniel Ortega High School
01.1996 - 05.1998
FSB Regulatory Exam - undefined
Moonstone Business School of Excellence - Johannesburg
01.2014 - 05.2014
Wealth Management - undefined
Inseta - Johannesburg
02.2011 - 05.2011
Wealth Management: NQF5 - undefined
RSNET - Sandton
01.2018 - 05.2019
Skills
SAFPS
VRM
SAP
SABRIC
XDS
TCS
Microsoft office & Microsoft Outlook
JD Edward
Windows 95
Paradigm
Oracle Financial Management Application
MS Dynamics Accounting Systems
Salesforce Database (CRM)
Certification
1998, Matric Exemption, Regenesys Business School, LLB
Timeline
Fraud Analyst
Discovery Bank
10.2019 - 04.2024
Credit Consultant
Discovery Bank
01.2019 - 10.2019
Wealth Management: NQF5 - undefined
RSNET - Sandton
01.2018 - 05.2019
FSB Regulatory Exam - undefined
Moonstone Business School of Excellence - Johannesburg
01.2014 - 05.2014
Wealth Management - undefined
Inseta - Johannesburg
02.2011 - 05.2011
Credit Assessor
Discovery Card
03.2010 - 12.2018
Quotes Consultant
Discovery International (US)
07.2004 - 01.2009
Administrator
Discovery, Central Service
06.2000 - 01.2004
High School -
Daniel Ortega High School
01.1996 - 05.1998