Winnie Sambo
administration officer
limpopo,south africa
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
19
19
years of professional experience
Work History
Sales Executive
Hyundai
Tzaneen, South Africa
06.2014 - Current
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Developed strong rapport with customers and created positive impression of business.
Sales Executive
BB Motors Nissan
Tzaneen, South Africa
10.2012 - 06.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Service Advisor
Hyundai
Tzaneen, South Africa
01.2010 - 12.2011
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Contributed to team goals by proactively identifying opportunities for process improvements within service department.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
Cashier (Junior Supervisor)
Wimpy
Giyani, South Africa
02.2007 - 10.2009
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Officer Administration
H.T Business Enterprise
Giyani, South Africa
01.2006 - 01.2007
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Education
Some College (No Degree) - National Certificate in Retail And Wholesaler
College 2000 Tzaneen
Some College (No Degree) - National Certificate in Call Centre
Cornerstone College
Some College (No Degree) - National Certificate in Business Computing
Career's 2000 Business College
Languages
Xitsonga
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Sepedi
Upper intermediate (B2)
Isizulu
Intermediate (B1)
Venda
Beginner (A1)
Skills
- Customer Needs Assessment
- Phone Inquiries
- Community Relations Expertise
- Serve Customers
- Sales Presentation
- Project Management
Work Preference
Work Type
Full TimeTimeline
Sales Executive
Hyundai
06.2014 - Current
Sales Executive
BB Motors Nissan
10.2012 - 06.2014
Service Advisor
Hyundai
01.2010 - 12.2011
Cashier (Junior Supervisor)
Wimpy
02.2007 - 10.2009
Officer Administration
H.T Business Enterprise
01.2006 - 01.2007
Some College (No Degree) - National Certificate in Retail And Wholesaler
College 2000 Tzaneen
Some College (No Degree) - National Certificate in Call Centre
Cornerstone College
Some College (No Degree) - National Certificate in Business Computing
Career's 2000 Business College
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