Reece Gideon

• Engaged customers to identify vehicle needs and preferences.
• Conducted vehicle appraisals to determine fair market value.
• Facilitated negotiations between buyers and sellers for vehicle sales.
• Managed customer inquiries through phone, email, and in-person interactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized various software and tools to streamline processes and optimize performance.
• Completed day-to-day duties accurately and efficiently.

Oversee daily store operations, ensuring a meticulously maintained and organized

environment, contributing to a 15% enhancement in customer satisfaction scores.

• Manage inventory and restocking processes, guaranteeing 98% product availability

while reducing stock shortages by 25%.

• Deliver exceptional customer service to over 80 customers weekly, providing expert

counsel on tire and wheel selection, resulting in a 20% increase in repeat business.

• Establish sales targets and monitor team performance, driving a 10% revenue growth

quarter-over-quarter.

• Upsell ancillary products, achieving a 12% increase in average transaction value while

adeptly resolving 95% of customer inquiries and complaints on the spot.

• Delegate tasks related to customer vehicles to available tire fitters, ensuring a

continuous workflow and timely completion of services.

• Train new hires on company SOPs regarding sales techniques and customer

satisfaction, enhancing overall team performance.

• Formulated strategies that amplified social media presence by 35% and engagement

rates by 20% within 6 months.

• Created and curated over 150 pieces of content across diverse platforms, contributing

to a 25% growth in follower count.

• Launched targeted social media advertising campaigns, generating a 30% increase in

website traffic and a 15% rise in conversions.

• Conducted market research to identify key trends and target demographics, bolstering

engagement by 18%.

• Planned and scheduled consistent content, achieving a 95% on-time posting rate,

thereby enhancing overall platform visibility.

• Measured and reported on KPIs, resulting in a 25% improvement in overall social

media performance and content efficacy.

Engaged with and assisted over 50 customers in-store daily, ensuring each

interaction remained professional and amiable.

• Provided comprehensive product information and addressed over 100 customer

inquiries daily, enhancing the shopping experience both in-store and online.

• Demonstrated product features to increase upsell opportunities, contributing to a

15% boost in monthly sales.

• Surpassed sales targets by 10% each quarter, processing over 200 transactions

monthly with precision.

• Resolved 95% of customer complaints by offering tailored solutions, significantly

improving overall customer satisfaction.

• Maintained current knowledge of over 100 products and remained informed on

industry trends to better advise customers.