Winile Nontando Ntuli
Pretoria
Summary
Driven professional with a proven track record in enhancing customer satisfaction and sales at Sibanisezwe Holdings, adept at utilizing advanced call center customer service techniques and active listening to build rapport and foster relationships. Excelled in performance tracking and stress tolerance, significantly contributing to team success. Demonstrated commitment to achieving results through strategic relationship building and effective communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Sibanisezwe Holdings
10.2023 - 01.2024
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Negotiated pricing and payment terms with customers when possible to close deals.
Assistant Teacher
UMgabhi Combined School
03.2023 - 09.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
Education
Electrical Engeneering N1
Mthashane College Vryheid Campus
Vryheid ,South AfricaSkills
- Performance Tracking
- Call Center Customer Service
- Stress Tolerance
- Building rapport
- Relationship Building
- Customer Service
- Active Listening
Certification
N1 Engeneering engeneering
Hobbies
Dancing,photographer,learning and Netball
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Timeline
Call Center Sales Representative
Sibanisezwe Holdings
10.2023 - 01.2024
Assistant Teacher
UMgabhi Combined School
03.2023 - 09.2023
Electrical Engeneering N1
Mthashane College Vryheid Campus
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