Wilfred Shoniwa
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Senior Waiter
Chardonnay Restaurant High Constantia
Constantia Wine Estate Cape Town
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts thereby increasing ratings by 4%
- Increased repeat business with personalized recommendations for menu items and daily specials improving sales by 8%
- Mentored junior wait staff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Delivered food accurately and promptly
Shift Supervisor
Starbucks Seapoint
Cape Town South Africa
10.2020 - 04.2023
- Trained new baristas beverage routines, up selling and POS.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste by 2 %and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales by 5% through coffee tasting and staff training initiatives.
Assistant Store Manager
Vovotelo Cafe
Lynnwood Bridge Retail Pretoria South Africa
06.2018 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays that increased sales by 12%
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Bar Waiter
The Grand Beach Cafe And Bar
Cape Town South Africa
09.2017 - 06.2018
- Increased bar revenue by 12% from selling premium beverages and promoting special offers.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation ratings to 4.2
- Assisted with bartending duties during high-volume shifts.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Waiter
Tashas V&A Waterfront
Cape Town South Africa
11.2016 - 09.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Reduced order errors by 90% by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or up sold items effectively, increasing average check size and boosting overall sales revenue.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waiter
Vovotelo Cafe Lynnwood Bridge
Pretoria
11.2011 - 11.2016
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Increased sales significantly by 2% from selling higher-end merchandise to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waiter
Doppio Zero Italian Restaurant
Southdowns Pretoria South Africa
09.2007 - 11.2011
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and up sold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Education
A Level - GCE A Level
WSET Level 1 -
Skills
- Adaptive Learning
- Daily Specials Memorization
- Food Safety Understanding
- Wine Pairing Knowledge
- Sales Techniques
- Food Station Setup
- Safe Food Handling
- Exceptional Customer Service
- Cash Handling
- Wine Service
- Allergy Awareness
Additional Information
C1D Visas
Medical Certificate
Security Awareness certificate
Accomplishments
- Successfully trained new baristas and increased sales by 6%
- Wine waiter of the month 11/2007
Timeline
Senior Waiter - Chardonnay Restaurant High Constantia
04.2023 - Current
Shift Supervisor - Starbucks Seapoint
10.2020 - 04.2023
Assistant Store Manager - Vovotelo Cafe
06.2018 - 08.2021
Bar Waiter - The Grand Beach Cafe And Bar
09.2017 - 06.2018
Waiter - Tashas V&A Waterfront
11.2016 - 09.2017
Waiter - Vovotelo Cafe Lynnwood Bridge
11.2011 - 11.2016
Restaurant Waiter - Doppio Zero Italian Restaurant
09.2007 - 11.2011
Mabvuku High School - A Level, GCE A Level
WSET Wine Academy - WSET Level 1,