Polite Manguruve
Waiter
Cape Town
Summary
Dynamic professional with a proven track record at Andiccio24, enhancing team productivity and customer satisfaction. Skilled in adaptive learning and cash handling, I excel in optimizing resources and delivering results. My strong communication abilities foster seamless collaboration, ensuring exceptional service and loyalty in high-pressure environments.
Overview
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Language
Work History
Senior Waiter
Dekelder Restaurant
2023 - 2026
- Led team in delivering exceptional customer service during high-volume dining hours.
- Trained and mentored junior waitstaff on menu knowledge and service techniques.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty.
Senior Manager
Andiccio24
2021 - 2025
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Restaurant Waiter
Capetown Fish Market
2016 - 2021
- Provided excellent customer service by promptly taking orders and ensuring satisfaction.
- Assisted in menu knowledge, offering recommendations to enhance guest experiences.
- Managed table settings and maintained cleanliness to uphold restaurant standards.
- Supported team members during peak hours, enhancing workflow efficiency.
Assistant Front of House Manager
Mike's Kitchen(Milnerton)
2011 - 2016
- Assisted in daily operations, ensuring efficient front-of-house service and guest satisfaction.
- Managed reservations and seating arrangements to optimize customer flow during peak hours.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere for guests.
Education
Food And Beverages -
Bulawayo Polytechic College
ZimbabweHigh School Diploma -
Sizane High School
Zimbabwe2001-08
Skills
Adaptive learning
Strong communication skills
Sales techniques
Cash handling
Timeline
Senior Waiter
Dekelder Restaurant
2023 - 2026
Senior Manager
Andiccio24
2021 - 2025
Restaurant Waiter
Capetown Fish Market
2016 - 2021
Assistant Front of House Manager
Mike's Kitchen(Milnerton)
2011 - 2016
Food And Beverages -
Bulawayo Polytechic College
High School Diploma -
Sizane High School