Wenzokuhle Skiya
Midrand
Summary
Proven track record at Woolworths, enhancing operational efficiency and customer satisfaction through expert coordination and consultative sales techniques. Skilled in MS Office and communication, adept at analytical problem-solving and maintaining a positive attitude under pressure. Achieved significant improvements in workflow and service delivery, demonstrating a results-driven approach with a focus on strategic achievements.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Operations Assistant
Woolworths
2022.06 - 2024.01
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Performed wide-ranging administrative, financial and service-related functions
- Provided administrative support with accurate document preparation and data entry
- Solved problems timely and effectively, ensuring customer satisfaction
- Prepared and delivered operational performance reports to inform management
- Assisted operations manager with planning of routine operations and special projects
Sales Consultant
Woolworths
2021.06 - 2022.05
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
Bachelor of Arts - Forensic Science And Technology
University of South Africa
Pretoria, South Africa 2023.07 - Current
Higher Certificate in Law - Law (Pre-Law)
University of South Africa
Pretoria 2022.06 - 2023.07
National Senior Certificate -
Steelcrest High School
Middelburg, South Africa 2019.01 - 2019.11
Skills
MS Office
Professional and Friendly
Positive Attitude
Operational Reporting
Excellent customer service
Communication skills
Analytical thinking and problem solving
Time management and ability to work under pressure
Languages
English
Bilingual or Proficient (C2)
isizulu
Bilingual or Proficient (C2)
sepedi
Intermediate (B1)
Timeline
Bachelor of Arts - Forensic Science And Technology
University of South Africa
2023.07 - Current
Operations Assistant
Woolworths
2022.06 - 2024.01
Higher Certificate in Law - Law (Pre-Law)
University of South Africa
2022.06 - 2023.07
Sales Consultant
Woolworths
2021.06 - 2022.05
National Senior Certificate -
Steelcrest High School
2019.01 - 2019.11
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