Wendy Patricia Thomas
Johannesburg,GP
Summary
I'm a Dedicated Customer Service Representative Credit Controller, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, combined with a solid knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
19
19
years of professional experience
Work History
Credit Controller
Life Healthcare Group
8 2022 - 3 2024
- Collect hospital accounts from various medical schemes
- Ensure correct coding and updating of claims
- Follow up on payment queries and contacting patients for outstanding account payments
- Manage account guarantors, handling credit/small balances
- Perform accurate reconciliations
- Collaborated with other departments to resolve billing errors, ensuring timely payment service providers
Call Centre and Back Office administrator
Medscheme
12.2015 - 09.2021
- Managed incoming customer call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Process automated medical procedure authorizations
- Collaborate with other departments to ensure efficient customer experience
- Resolve operational performance variations and service delivery objectives
- Maintained accuracy and confidentiality of sensitive data through meticulous record-keeping practices.
Sales Administrator
Telesure
10.2010 - 04.2011
- Supported sales representatives with timely generation of accurate quotes and contracts to close sales deals
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services
Administrator Assistant
Motorite
01.2008 - 09.2009
- Administer motor vehicle warranties and maintenance plans
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to respond to inquiries.
Call Centre Agent
Wesbank
11.2005 - 3 2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Process vehicle fiance payments
- Issue client statements, interest rate change, paid-up and cross border letters.
Call Centre Agent
Equals
3 2004 - 10.2004
- Handle customer service queries for ABSA Home Insurance
- Process customer claim forms
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Secretary
Spoornet
02.2003 - 03.2004
- Answered multi-line phone system and enthusiastically greeted callers
- Manage management calendars, scheduling appointments and meetings to optimize time management
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Education
High School Diploma -
Willow Crescent Secondary School
Johannesburg, South Africa 04.2001 -
No Degree - Microsoft Office
Rashied’s Computer School
Johannesburg, South Africa 04.2001 -
Skills
Client Relationship Management
Sales Support
Report Generation
Client Retention Strategies
Physicaladdress
43 Elandsberg Drive Extension 2, Eldorado Park, 1813
Dependants
4
Contactdetails
073 700 2415
Personal Information
- ID Number: 8401120199080
- Gender: Female
- Nationality: South African
- Marital Status: Divorced
Languages
English
Bilingual or Proficient (C2)
Timeline
Call Centre and Back Office administrator
Medscheme
12.2015 - 09.2021
Sales Administrator
Telesure
10.2010 - 04.2011
Administrator Assistant
Motorite
01.2008 - 09.2009
Call Centre Agent
Wesbank
11.2005 - 3 2007
Secretary
Spoornet
02.2003 - 03.2004
High School Diploma -
Willow Crescent Secondary School
04.2001 -
No Degree - Microsoft Office
Rashied’s Computer School
04.2001 -
Credit Controller
Life Healthcare Group
8 2022 - 3 2024
Call Centre Agent
Equals
3 2004 - 10.2004
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