Nhlanhla Mmakola
Business Development Coordinator | Credit Controller | Administrator
Benoni
Summary
Proactive and detail-oriented Business Development professional with +-5 years experience in coordinating BD activities, managing CRM systems, supporting sales initiatives, and maintaining financial control. Demonstrated ability to build client relationships, analyse data for strategic decisions, and improve operational efficiency. Proven track record in reducing inaccurate CRM data by 65% and optimising cash flow through effective credit control.
Overview
14
14
years of professional experience
Work History
Credit Controller
DRs Mashao & Dzichauya Inc
04.2023 - Current
- Monitored outstanding invoices, and followed up with clients to ensure timely payment.
- Collaborated with leadership to create credit policies aligned with sales objectives.
- Maintained positive relationships while enforcing payment terms, enhancing customer trust.
- Played a key role in improving the company's cash flow by reducing overdue accounts.
Business Development Administrator
Ernst & Young
02.2018 - 12.2022
- Improved client satisfaction by ensuring timely communication and proactive handling of inquiries.
- Manage CRM data and reduce inaccurate entries by over 65%, enhancing BD outreach accuracy.
- Created and presented data-driven reports to senior management, improving decision-making.
- Supported cross-functional teams in the execution of BD campaigns and administrative tasks.
Courier
RTT Group (Pty) Ltd
06.2011 - 01.2013
- Delivered packages efficiently, consistently meeting deadlines, and maintaining delivery logs.
- Planned routes to optimize travel time and reduce fuel usage.
- Maintain vehicle condition and ensure customer updates during deliveries.
Education
National Diploma - Management Assistant
Ekurhuleni East College
Benoni, South Africa 04.2001 -
Graduate Certificate - Office Administration Lv4
Ekurhuleni East College
Benoni, South Africa 04.2001 -
Graduate Certificate - Office Administration Lv3
Ekurhuleni East College
Benoni, South Africa 04.2001 -
Graduate Certificate - Office Administration Lv2
Ekurhuleni East College
Benoni, South Africa 04.2001 -
Skills
CORE SKILLS:
Microsoft Office Suite (Excel, Word, PowerPoint)
CRM System (EY CRM)
Data Analysis & Reporting
Credit Control & Invoice Tracking
CORE COMPETENCIES:
Client Relationship Management
Time Management & Prioritization
Problem Solving & Critical Thinking
Communication & Collaboration
High Attention to Detail
Telephone Etiquette
Timeline
Credit Controller
DRs Mashao & Dzichauya Inc
04.2023 - Current
Business Development Administrator
Ernst & Young
02.2018 - 12.2022
Courier
RTT Group (Pty) Ltd
06.2011 - 01.2013
National Diploma - Management Assistant
Ekurhuleni East College
04.2001 -
Graduate Certificate - Office Administration Lv4
Ekurhuleni East College
04.2001 -
Graduate Certificate - Office Administration Lv3
Ekurhuleni East College
04.2001 -
Graduate Certificate - Office Administration Lv2
Ekurhuleni East College
04.2001 -
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