Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Additional Information
References
Timeline
Generic
Washington Makuzva

Washington Makuzva

ID No. 8612146243187
53 William Street, Observatory, Cape Town

Summary

Education is a strong tool for transforming people's lives, and it is the most potent and decisive factor. I therefore, aim to make significant contribution in people’s lives within my community and the across the globe at large, through the sharing of knowledge in the tourism academia fraternities as well the tourism industry at large. I will be able to achieve this through my adaptability in tourism research whereby I combine theory and practical and develop a holistic understanding of the tourism industry and its related issues

Overview

17
17
years of professional experience
10
10
years of post-secondary education
14
14
Certifications

Work History

Journal Reviewer

Cogent Business & Management: Taylor & Francis Online
Cape Town
01.2022 - Current
  • Reviewing of manuscripts submitted to the journal.
  • Providing constructive feedback to the author(s) on the submitted manuscript.

External Examination Moderator

Boston City Campus
Cape Town
01.2019 - Current
  • Pre-moderation of exit-level tourism examination and memos.
  • Checking the quality of the examination and its alignment to the NQF level per SAQA requirements.
  • Providing feedback in form of comments and recommendations on the examination.
  • Post moderation of students’ scripts.
  • Checking whether the marks allocated to students corresponds with the quality of answers provided.

Tourism & Event Management Lecturer

Cape Peninsula University of Technology
Cape Town
02.2019 - 12.2022


  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Lecturing to full-time undergraduate students in the Tourism & Event Management Programme.
  • Modules: Advanced Tourism Marketing, Event Business Protocol & Etiquette, Event Management and Tourism Management).
  • Developing academic material in the allocated subjects and executing appropriate community projects.
  • Contributing towards academic initiatives undertaken by the department.
  • Assessment and academic administration.
  • Curriculum development and quality assurance.
  • Building links with the industry, other training providers and all relevant stakeholders.
  • Conducting research and supervising Masters students.

Travel Consultant

Giltedge Travel
Cape Town
01.2016 - 12.2022
  • Customer Service Management mainly Scandinavia (Sweden, Finland, Norway, Denmark & Iceland) and other nationalities.
  • Updating registers and CRM
  • Proactive selling of products, properties and services
  • Quoting, invoicing & processing refunds
  • Designing Itineraries
  • Booking accommodation and services
  • Making car rental / point 2 point / transport reservations
  • Supplier liaison
  • File closing
  • Working on Travelogic / Smartbox / WETU
  • Getting accurate documents to clients
  • Contacting clients while traveling
  • Managing an admin consultant

Teaching Assistant

Cape Peninsula University of Technology
Cape Town
01.2015 - 12.2015
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Assisted lecturers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with lecturers to plan and implement lessons following school's curriculum, goals, and objectives.

Education

Doctor of Commerce in Marketing

Cape Peninsula University of Technology
Cape Town
01.2020 - Current

Master's Degree: Tourism & Hospitality Management

Cape Peninsula University of Technology
Cape Town
01.2016 - 12.2018

Bachelor's Degree: Tourism Management

Cape Peninsula University of Technology
Cape Town
01.2015 - 12.2015

National Diploma: Tourism Management

Cape Peninsula University of Technology
Cape Town
01.2012 - 12.2014

Skills

Publishing journal articles

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Accomplishments

LIST OF SPECIFIC RESEARCH OUTPUTS:

Bama, H.K.N., Sunday, T. & Makuzva, W. 2022. "What innovations would enable the tourism and hospitality industry in Africa to re-build?", Worldwide Hospitality and Tourism Themes, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/WHATT-05-2022-0058

Muresherwa, G., Makuzva, W., Dube, N.C. & Amony, I. 2022. The management of mountain gorilla tourism in Uganda: Are the socio-economic benefits realised? The Journal for Transdisciplinary Research in Southern Africa, 18(1):1-9.

Makuzva, W. & Ntloko, N.J. 2021. Developing a resort destination through the eyes of the tourist. GeoJournal of Tourism and Geosites, 37(3):921-928.

Makuzva, W. & Ntloko, N.J. 2018. Tourism product as a measure to determine the key elements that influence tourists’ decisions to visit Victoria Falls, Zimbabwe. African Journal of Hospitality, Tourism and Leisure, 7(3):1-12.

INTERNATIONAL CONFERENCE PRESENTATIONS:

Muresherwa, G. & Makuzva, W. 2022. Mountain gorilla tourism: An approach to conservation of endangered species. ATLAS ONLINE Africa Conference. 14 February 2022.

Makuzva, W. & Mabaleka, N.M. 2021. An analysis of the tourism recovery strategies during the Covid-19 pandemic in South Africa. 5th International Conference on Events - Making New Waves in Africa. Cape Town, South Africa. 16-18 November 2021.

Makuzva, W. & Ntloko, N.J. 2018. Tourists’ profile visiting Victoria Falls tourism product. 8th International conference on tourism management & related issues, Prague, Czech Republic. 20-21 September 2018.

Makuzva, W. & Ntloko, N.J. 2018. Tourists’ perceptions of Victoria Falls tourism product. 7th Biennial ITSA & 2nd TESA International Conference, Pretoria, South Africa. 06-10 August 2018.

LOCAL CONFERENCE PRESENTATION:

Makuzva, W. 2021. Covid-19 pandemic effects on the future of studying tourism management: Perspectives of exit-level students at a university of technology. 9th Annual Research in Teaching and Learning (RITAL) Conference. Cape Peninsula University of Technology, Cape Town. 25 November 2021.

MASTERS’ THESIS:

Makuzva, W. 2018. Tourists’ perspectives of a tourism product in a selected Zimbabwean town. Master’s thesis. Cape Peninsula University of Technology, South Africa.

POST- GRADUATE SUPERVISION:

Co-supervising master’s student Ms Uaarukapo Tjitunga – Title: Educational tourism as a strategy for sustainable tourism development: perspectives of universities in Windhoek, Namibia.

CURRENT ONGOING RESEARCH PROJECTS :

Book chapter:

Dube, C., Muresherwa, G. & Makuzva, W. 2022. Domestic leisure tourism: lessons learnt from township business operators during the COVID-19 pandemic era. (Forthcoming).

Manuscripts submitted for publication:

Makuzva, W. & Muresherwa, G. 2022. Covid-19 impact on future study choices: will students consider a tourism qualification post the pandemic?

Tjitunga, T., Bama, H.K.N. & Makuzva, W. 2022. Educational tourism as a strategy for sustainable tourism development: Perspectives of Universities in Windhoek.

Software

Excellent Microsoft Office (Ms Word, Ms Excel, Ms Publisher & Ms Powepoint) knowledge

Excellent SPSS knowledge

Excellent Blackboard Collaborate knowledge

Excellent knowledge of Travel Logic and CRM

Good understanding of AtlasTi

Amadeus and Air Fare Ticketing

WETU (Itinerary Builder)

Certification

Master's Degree in Tourism & Hospitality Management

Interests

Travelling to places of interests

Watching Soccer

Researching

Outdoor activities

Swimming

Additional Information

As a lecturer and an upcoming researcher, my research journey commenced from my BTech research project on the Socio-Economic Impacts of the McGregor Festival an annual event held in the town of McGregor in the Breede River Winelands Municipality, South Africa. I also conducted several fieldwork researches projects at events such as the 2014, 2016 and 2022 Cape Town Carnival, 2014 Cape Town International Jazz Festival, Mother City Queer Project (MCQP) in 2014 as well as Old Mutual Two Oceans Marathon (OMTOM) event impact study. Furthermore, I conducted research for my Master's degree from the proposal development to the final thesis write up and then proceeded to do a full research dissertation on my PhD studies to be completed by December 2023. All these areas of research have prepared me so much that I understand the significance of research in the customer service management and their behaviour as well as destination management development and destination marketing. These are the main areas I am focusing on and I can undertake any research work both at local scale and with the help of senior researchers cope with international research projects more broadly. I desire to encourage the young generation to learn that sharing of vital knowledge is the key for growth and sustainability for every nation and the strength of the nation is based on the combination of knowledge from a diverse background. I learn more through research and will continue to explore more on this line.

References

     

1. Dr Cynthia Dube (Academic)

Cape   Peninsula University of Technology

Lecturer

Dubec@cput.ac.za  

Tel.   +27 (0) 21- 460 4250

Cell. 072 262 1225

 

2. Ms Sandra Devoti (Industry)

Giltedge   Africa

General   Manager

sandra@gilt-edge.com

Cell.   +27 84 823 4269

Tel.   021 713 0296

 

3. Lauren Maker (Industry)

Explore   Safari 

Senior   Travel Planner & Product Manager

lauren@explorersafari.com 

Tel:   060 567 0363

Cell:   072 275 6756

 

4. Nikki Thaver (Academic/Industry)

Southern   Africa 360

Destination   Marketing Manager

pdm@southernafrica360.com 

Tel.   +27 (87) 236 7709

 

5. Dr Jonathan Ncedo Ntloko (Academic)

North   West University 

Senior   Lecturer Tourism Management

Ntlokon@yahoo.com

Cell.   +27 83 412 0824

 

6. Dr Chris Hatting-Niekerk (Academic)

Cape   Peninsula University of Technology

Senior   Lecturer Tourism Management

hattinghch@cput.ac.za

Tel.   +27 (0)21 460 3587

Cell.   083 289 9499

Timeline

Journal Reviewer

Cogent Business & Management: Taylor & Francis Online
01.2022 - Current

Doctor of Commerce in Marketing

Cape Peninsula University of Technology
01.2020 - Current

Master's Degree in Tourism & Hospitality Management

04-2019

Tourism & Event Management Lecturer

Cape Peninsula University of Technology
02.2019 - 12.2022

External Examination Moderator

Boston City Campus
01.2019 - Current

Bachelor's Degree in Tourism Management

04-2016

Travel Consultant

Giltedge Travel
01.2016 - 12.2022

Master's Degree: Tourism & Hospitality Management

Cape Peninsula University of Technology
01.2016 - 12.2018

National Diploma in Tourism Management

04-2015

Teaching Assistant

Cape Peninsula University of Technology
01.2015 - 12.2015

Bachelor's Degree: Tourism Management

Cape Peninsula University of Technology
01.2015 - 12.2015

National Diploma: Tourism Management

Cape Peninsula University of Technology
01.2012 - 12.2014

- Certified Publons Academy Peer Reviewer.

- Academic Giant Awards.

- Computer Operations & Packages

- Microsoft Digital Literacy.

- Certified South African Specialist

- Tutoring

- Community engagement certificate.

- Volunteer Certificate

- Teaching and Development Programme (CPUT).

- Scholarship of Teaching and Learning (CPUT

- Certificates for Presenting at Academic Conferences

Washington MakuzvaID No. 8612146243187