Warren Davies
Senior Engineer
Cape Town,WC
Summary
As a driven IT professional, I bring a wealth of expertise in troubleshooting, application support, and performance monitoring to the table. My track record showcases a proven ability to prioritize and manage complex projects, while maintaining clear and effective communication, and making significant contributions to collaborative team efforts. With an open-minded approach and a keen focus on the latest industry developments, I am enthusiastic about the opportunity to join your team and offer substantial value to your company. I invite you to review my resume and LinkedIn profile for a comprehensive look at my qualifications. I eagerly anticipate your response and the opportunity for further conversation. Sincerely, Warren Davies
Overview
15
15
years of professional experience
20
20
Certifications
2
2
Languages
Work History
Senior Engineer
DigitSA
10.2025 - Current
- Oversaw daily operations of the Service Desk, ensuring efficient incident management, timely resolution, and high-quality end-user support.
- Provided advanced technical guidance to Tier 1 Engineers on Microsoft Azure and Office 365, facilitating knowledge transfer and improving first-line resolution rates.
- Administered and monitored backup systems, proactively managing alerts and mitigating cybersecurity threats to safeguard organizational data and infrastructure.
- Collaborated directly with the IT Managing Director on strategic projects, contributing to planning, execution, and delivery of key technology initiatives.
2nd Line support and Team Lead
Easy Computer Consultants
02.2024 - Current
- Deliver expert 2nd line remote IT support to clients across the UK, Australia, and Poland.
- Oversee operations and staff management at the Cape Town office.
- Conduct training and mentorship for Tier 1 support team to enhance client service.
- Facilitate Help Desk operations to ensure efficient ticket assignment and workflow.
- Employ specialized attention and resolution strategies for challenging client alerts.
- Lead the response to Cyber Security incidents, driving alert management and resolution efforts.
Cloud Support Engineer
Liquid Cloud
06.2021 - 02.2024
- Efficiently manage and resolve support tickets and technical issues.
- Provide expert assistance for Mimecast and Office 365 users.
- Execute setup and configuration for Mimecast and Office 365 environments.
- Lead migration and implementation projects to ensure seamless transitions.
- Implement SAML integration with Microsoft platforms for enhanced security.
First Line Support and Onsite Tech
B-Logic
02.2015 - 05.2021
- Expertly installed and maintained complex network infrastructures.
- Diligently maintained and serviced a wide array of user PCs.
- Customized server setups following client specifications.
- Skilled in troubleshooting and repairing servers and PCs with precision.
- Managed and upheld the integrity of Office 365 Infrastructure.
- Delivered both remote and onsite support with high client satisfaction.
- Assisted in the seamless setup of Syspro & Database systems.
- Conducted reliable server backups utilizing Symantec Backup Exec & Storage Craft.
PC and Server Technician
Fifth Factor
04.2011 - 02.2015
- Delivered expert remote support to a diverse client base.
- Ensured optimal performance through regular maintenance and servicing of user PCs and network switches.
- Executed seamless installations of network switches and points.
- Custom-built servers tailored to client specifications for enhanced functionality.
- Skillfully created and managed user and email accounts using Server Active Directory and Exchange.
- Proudly maintained IT infrastructure for notable clients including CTI Apparel, Western Province Cricket Association, Barker Footwear, Brand ID, and Planet X Group Trading.
Education
High school diploma -
Northlink
01.2003
Skills
Cyber Security
Certification
Microsoft Certifications
References
- Louise, Boshoff, 060 949 6687, Energy Partners (B-logic Client)
- Ren, Bester, 083 603 3613
- Shaun, Blake, shaun@liquidcloud.co.za, 27718775668, The Cloud Crew
LINK
LinkedIn: https://www.linkedin.com/in/warren-davies-458112104/
Timeline
Senior Engineer
DigitSA
10.2025 - Current
2nd Line support and Team Lead
Easy Computer Consultants
02.2024 - Current
Cloud Support Engineer
Liquid Cloud
06.2021 - 02.2024
First Line Support and Onsite Tech
B-Logic
02.2015 - 05.2021
PC and Server Technician
Fifth Factor
04.2011 - 02.2015
High school diploma -
Northlink