Summary
Overview
Work History
Education
Skills
Certification
References
LINK
Timeline
Generic
Warren Davies

Warren Davies

Senior Engineer
Cape Town,WC

Summary

As a driven IT professional, I bring a wealth of expertise in troubleshooting, application support, and performance monitoring to the table. My track record showcases a proven ability to prioritize and manage complex projects, while maintaining clear and effective communication, and making significant contributions to collaborative team efforts. With an open-minded approach and a keen focus on the latest industry developments, I am enthusiastic about the opportunity to join your team and offer substantial value to your company. I invite you to review my resume and LinkedIn profile for a comprehensive look at my qualifications. I eagerly anticipate your response and the opportunity for further conversation. Sincerely, Warren Davies

Overview

15
15
years of professional experience
20
20
Certifications
2
2
Languages

Work History

Senior Engineer

DigitSA
10.2025 - Current
  • Oversaw daily operations of the Service Desk, ensuring efficient incident management, timely resolution, and high-quality end-user support.
  • Provided advanced technical guidance to Tier 1 Engineers on Microsoft Azure and Office 365, facilitating knowledge transfer and improving first-line resolution rates.
  • Administered and monitored backup systems, proactively managing alerts and mitigating cybersecurity threats to safeguard organizational data and infrastructure.
  • Collaborated directly with the IT Managing Director on strategic projects, contributing to planning, execution, and delivery of key technology initiatives.


2nd Line support and Team Lead

Easy Computer Consultants
02.2024 - Current
  • Deliver expert 2nd line remote IT support to clients across the UK, Australia, and Poland.
  • Oversee operations and staff management at the Cape Town office.
  • Conduct training and mentorship for Tier 1 support team to enhance client service.
  • Facilitate Help Desk operations to ensure efficient ticket assignment and workflow.
  • Employ specialized attention and resolution strategies for challenging client alerts.
  • Lead the response to Cyber Security incidents, driving alert management and resolution efforts.

Cloud Support Engineer

Liquid Cloud
06.2021 - 02.2024
  • Efficiently manage and resolve support tickets and technical issues.
  • Provide expert assistance for Mimecast and Office 365 users.
  • Execute setup and configuration for Mimecast and Office 365 environments.
  • Lead migration and implementation projects to ensure seamless transitions.
  • Implement SAML integration with Microsoft platforms for enhanced security.

First Line Support and Onsite Tech

B-Logic
02.2015 - 05.2021
  • Expertly installed and maintained complex network infrastructures.
  • Diligently maintained and serviced a wide array of user PCs.
  • Customized server setups following client specifications.
  • Skilled in troubleshooting and repairing servers and PCs with precision.
  • Managed and upheld the integrity of Office 365 Infrastructure.
  • Delivered both remote and onsite support with high client satisfaction.
  • Assisted in the seamless setup of Syspro & Database systems.
  • Conducted reliable server backups utilizing Symantec Backup Exec & Storage Craft.

PC and Server Technician

Fifth Factor
04.2011 - 02.2015
  • Delivered expert remote support to a diverse client base.
  • Ensured optimal performance through regular maintenance and servicing of user PCs and network switches.
  • Executed seamless installations of network switches and points.
  • Custom-built servers tailored to client specifications for enhanced functionality.
  • Skillfully created and managed user and email accounts using Server Active Directory and Exchange.
  • Proudly maintained IT infrastructure for notable clients including CTI Apparel, Western Province Cricket Association, Barker Footwear, Brand ID, and Planet X Group Trading.

Education

High school diploma -

Northlink
01.2003

Skills

Cyber Security

Certification

Microsoft Certifications

References

  • Louise, Boshoff, 060 949 6687, Energy Partners (B-logic Client)
  • Ren, Bester, 083 603 3613
  • Shaun, Blake, shaun@liquidcloud.co.za, 27718775668, The Cloud Crew

LINK

LinkedIn: https://www.linkedin.com/in/warren-davies-458112104/

Timeline

Senior Engineer

DigitSA
10.2025 - Current

2nd Line support and Team Lead

Easy Computer Consultants
02.2024 - Current

Cloud Support Engineer

Liquid Cloud
06.2021 - 02.2024

First Line Support and Onsite Tech

B-Logic
02.2015 - 05.2021

PC and Server Technician

Fifth Factor
04.2011 - 02.2015

High school diploma -

Northlink
Warren DaviesSenior Engineer