Watheeq Davids
Cape Town
Summary
Experienced and results-driven Senior IT Support Engineer with 10 years of expertise in managing and optimizing IT infrastructure. Proven ability to diagnose and resolve complex technical issues across hardware, software, networks, and cloud environments. I am skilled in cybersecurity, automation, and device management. Track record of enhancing IT operations, improving security posture, and driving efficiency in fast-paced fintech environments. Passionate about problem-solving, mentoring junior engineers, and implementing scalable IT solutions that support business growth. Let's connect to discuss how I can add value to your team.
Overview
11
11
years of professional experience
Work History
Senior IT Support Engineer
Yoco Technologies
Cape Town
09.2023 - Current
- Provide advanced L2/L3 support for hardware, software, and network issues at Yoco
- Diagnose and resolve complex system, network, and application problems
- Enforce cybersecurity best practices - patching on JAMF, endpoint protection, SSO/2FA)
- Monitor and mitigate security threats and vulnerabilities - Crowdstrike EDR
- Ensure compliance with IT policies, industry standards
- Guide and mentor junior IT support engineers joining Yoco
- New Joiner and leaver process
Support Engineer
The Window
Cape Town
08.2017 - 09.2023
- Provide top-notch technical support to clients
- Design, implement, and maintain IT systems, including servers, networks, and cloud-based services
- Ensure the smooth and efficient operation of IT infrastructure
- Deliver timely and effective troubleshooting and problem-solving assistance
- Support medium- to large-scale businesses in maintaining seamless IT operations
- Outsource IT
IT Support Consultant
Prodigy Finance
Cape Town
04.2022 - 08.2023
- Responsible for ensuring the smooth functioning of the company's computer systems and networks
- Installing and configuring hardware and software, troubleshooting technical issues
- Maintaining the company's IT infrastructure
- Working closely with the IT team to identify opportunities for system improvements
- Implementing best practices for IT productivity and security
Desktop Support Engineer
Ten Group
Cape Town
10.2016 - 07.2017
- As a Desktop Support Technician at Ten Lifestyle, my main role was to provide remote technical and IT support / assistance to users across the organization (17+ global offices)
- 1st and 2nd line support
IT Support Technician (Intern)
College of Cape Town
Cape Town
06.2014 - 04.2016
- Day to day remote, onsite, telephonic and helpdesk support to the staff across 9 campuses and the head office - 1st Line support
Education
Automation Pro - Automation And Integration
Workato
South Africa06.2024
Jamf Certified Associate - Jamf Pro - IT Security & Compliance
Jamf
South Africa12.2023
Sophos Central Endpoint And Server Administrator - Cyber Security
Sophos
South Africa11.2023
AZ-900 Microsoft Azure Fundamentals - Information Technology
Microsoft
South Africa08.2022
SC-900 Microsoft Azure Security, Compliance And Identity - Information Technology
Microsoft
South Africa03.2022
CISCO CCNA - Information Technology
College of Cape Town
Cape Town, South Africa12.2013
Skills
- Hybrid IT Support
- Security and Compliance
- MDM / RMM
- Network administration
- Training and mentoring
- Infrastructure Management
- Documentation
- Cloud computing
- Automation
- Ticketing systems
- Authorisation & Authentication
- System administration
- System configuration
- Cyber Security
References
References available upon request.
Languages
English, First Language
Timeline
Senior IT Support Engineer
Yoco Technologies
09.2023 - Current
IT Support Consultant
Prodigy Finance
04.2022 - 08.2023
Support Engineer
The Window
08.2017 - 09.2023
Desktop Support Engineer
Ten Group
10.2016 - 07.2017
IT Support Technician (Intern)
College of Cape Town
06.2014 - 04.2016
Automation Pro - Automation And Integration
Workato
Jamf Certified Associate - Jamf Pro - IT Security & Compliance
Jamf
Sophos Central Endpoint And Server Administrator - Cyber Security
Sophos
AZ-900 Microsoft Azure Fundamentals - Information Technology
Microsoft
SC-900 Microsoft Azure Security, Compliance And Identity - Information Technology
Microsoft
CISCO CCNA - Information Technology
College of Cape Town
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