Vuyolwethu Molomo
Customer Service Agent
Germiston,GP
Summary
Dynamic and results-driven professional with a proven track record at Ncube Incorporated Attorneys, excelling in customer service and sales. Adept at building rapport and utilizing strong communication skills to exceed sales targets. Recognized for quick thinking and effective call handling, consistently enhancing customer satisfaction and driving revenue growth.
Demonstrated ability to handle high-volume calls while providing excellent customer service and effectively closing sales. Consistently utilized active listening and problem-solving skills to meet customer needs and achieve sales targets.
Overview
4
4
years of professional experience
Work History
Call Center Agent, Inbound Sales
Ncube Incorporated Attornerys
02.2025 - 01.2026
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Educated customers on product and service benefits, explaining features and answering questions.
Nail Technician
Nail and Lash
01.2024 - 02.2025
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
Cashier
MR Price Group
10.2021 - 12.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Commerce Accounting - Accounting
Mancosa
Johannesburg, South Africa 04.2001 -
Diploma in Marketing - Marketing
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
Computer skills
Goal oriented
Typing speed
Building rapport
Call handling
Customer service
Verbal and written communication
FLUENT IN English
Performance monitoring
Teamwork
Quick thinking
Timeline
Call Center Agent, Inbound Sales
Ncube Incorporated Attornerys
02.2025 - 01.2026
Nail Technician
Nail and Lash
01.2024 - 02.2025
Cashier
MR Price Group
10.2021 - 12.2023
Bachelor of Commerce Accounting - Accounting
Mancosa
04.2001 -
Diploma in Marketing - Marketing
Vaal University of Technology
04.2001 -