Anele Zethu Jila
Finance And Economics
Durban
Summary
I am a motivated, hardworking individual who believes that tasks are met through hard work and dedication. I am a vibrant people’s person with good communication and writing skills. I can bring an adequate amount of vibrancy and proficiency to a workplace by being always proactive and open to new challenges.
Developed strong interpersonal skills and ability to handle high-pressure situations in fast-paced customer service environment. Demonstrates proficiency in communication and resolving customer issues efficiently. Seeking to transition into new field leveraging these transferable skills to contribute effectively in dynamic workplace.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Call Center Agent, Inbound Sales
OutworX
01.2025 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Maintained high-quality customer service by adhering to call center policies and procedures.
Call Center Representative
CCI South Africa
Durban
01.2023 - 02.2025
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Boosted sales revenue by effectively promoting products and services to potential customers.
Waitress
Spur
Durban
01.2019 - 01.2020
Education
BCOM Honours - Economics
University of KwaZulu-Natal
Durban 02.2023 - 02.2024
Bachelor of Arts - International Studies
University of KwaZulu-Natal
Durban 02.2020 - 02.2022
Computer Literacy - End User Computing
Richfield College
Durban 06.2019 - 11.2019
National Senior Certificate - undefined
UMlazi High School
Skills
- Communication Skills
- Attentive Listener
- Teamwork and leadership skills
- Ability to make executive decisions
- Conflict management
- Responsible and diligent
- Attention to detail
- Problem-solving
- Commitment and enthusiasm
- Qualitative and quantitative skills
- Computer literacy (Excel, Outlook, and PowerPoint)
- Investment and policy analysis
- Computer skills
- Data entry
Criminal Conviction
None
Personal Information
- Date of Birth: 03/05/01
- Gender: Female
- Nationality: South African
- Marital Status: Single
Modules
- Quantitative Economics
- Econometrics and Intermediate Econometrics
- Microeconomics
- Macroeconomics
- Quantitative Methods in Finance
- Mathematics Economics
- International trade
Timeline
Call Center Agent, Inbound Sales
OutworX
01.2025 - Current
BCOM Honours - Economics
University of KwaZulu-Natal
02.2023 - 02.2024
Call Center Representative
CCI South Africa
01.2023 - 02.2025
Bachelor of Arts - International Studies
University of KwaZulu-Natal
02.2020 - 02.2022
Computer Literacy - End User Computing
Richfield College
06.2019 - 11.2019
Waitress
Spur
01.2019 - 01.2020
National Senior Certificate - undefined
UMlazi High School
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