Tebogo Moorosi
Call Centre Agent
Johannesburg
Summary
I’m a dynamic professional with experience at Ibridge in inbound calls and customer service, where I improved retention by resolving customer issues. Over the years, I’ve grown in customer service.. from speaking with people face to face as a bartender to handling complex inquiries in call center. I gel easily with different personalities, bring creativity and strategic focus to my work, and I value being both results-driven and family-oriented.
Overview
2
2
years of professional experience
Work History
Call Center Agent, Inbound Sales
Ibridge
02.2025 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Resolved customer complaints, resulting in higher customer retention rates.
Bartender
Pple
11.2023 - 01.2025
Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Curro Clayville
Johannesburg, South Africa 04.2001 -
Skills
Computer skills
Results-driven
Efficient typing skills
Product knowledge
Skilled in multilingual communication: English, Zulu, Setswana, and Sesotho
Proficient in call handling
Teamwork and collaboration
Excellent communication
Watching Football, Listening to Music, Watching News, Spending time with Family
Outside of work I enjoy watching football. I also listen to music, it helps me stay creative and relaxed. I follow the news to stay informed and aware of what’s happening in the world, and I really value spending time with my family it keeps me grounded.
Timeline
Call Center Agent, Inbound Sales
Ibridge
02.2025 - Current
Bartender
Pple
11.2023 - 01.2025
High School Diploma -
Curro Clayville
04.2001 -