Tebogo Moorosi

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
• Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
• Resolved customer complaints, resulting in higher customer retention rates.

Served high customer volumes during special events, nights, and weekends.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.