Vusimuzi Mankhense
Safety Officer
Mokopane
Summary
Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career. Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Administrator
The Maps
9 2021 - 3 2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Entered and maintained departmental records in company database.
Business Owner
VGM Medical Supplies
07.2018 - 01.2021
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Business Owner
TC Links
05.2011 - 06.2018
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Call Center Customer Service Representative
National Express
08.2008 - 12.2012
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Responded to customer calls and emails to answer questions about products and services.
Education
Computer And Information Sciences
Liverpool Community College
Liverpool 04.2001 - 05.2006
Matric - High School
Prestige College
Hammanskraal, South Africa12.2001
Skills
Workplace Safety
Risk Management
Emergency Response
Hazard Identification
Safety Training
Incident Investigation
Site Visits
Corrective Action Planning
Worker Training
Workplace inspections
Certification
Digital Marketing, University of Cape Town
Coursework
Digital Marketing - Univercuty Of Cape Town
Awards
Digital Marketing Certificate
References
Arthur Maponyane, Director, (078) 108-9650, amap@gmail.com, The Maps
Timeline
Construction Safety and Health, Alison
07-2024
Occupational Workplace Health and safety for Mining Industry
07-2024
Digital Marketing, University of Cape Town
03-2021
Business Owner
VGM Medical Supplies
07.2018 - 01.2021
Business Owner
TC Links
05.2011 - 06.2018
Call Center Customer Service Representative
National Express
08.2008 - 12.2012
Computer And Information Sciences
Liverpool Community College
04.2001 - 05.2006
Administrator
The Maps
9 2021 - 3 2023
Matric - High School
Prestige College
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