Reading
Vumbhoni Chabalala
Secretary
malamulele c,Limpopo
Summary
Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over [3] years of related experience. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced environments. Experienced making connections, taking messages and calling out announcements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Switchboard Operator
Department of Agriculture
polokwane
03.2020 - Current
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- I was helping at the registry by filling and retrieving files.
- I retrieved files and distribute them to relevant personnel.
- Managing and operating the photocopy machine for good control.
- Reporting of faulty issues regarding the machine to the supplier .
- Sending monthly readings to the district and the supplier for payment purposes.
- Collected and correct PMDS, Performance Agreements, Annual reviews and Mid-term reviews for all section in the absence of the PMDS Co-ordinator.
- Collected and recorded leave forms from staff. Submit leave forms to the district in the absence of my colleague.
Receptionist
White House
polokwane
02.2017 - 10.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Administration - Public Administration And Services
University of Limpopo
Polokwane, South Africa 01.2017 - 04.2020
Grade 12 - Accounting, Business Studies Economics Mathematics
LTT Murunwa School Of Excellence
Polokwane , South Africa 01.2016 - 12.2016
Skills
Office connections
Message taking
Making appointments
Typing skills
Reservation coordination
Self mangement
Communication
Problem solving
Critical thinking
Call Routing
Additional Information
date
Certification
Intel learn Easy Steps Course
Interests
Learning new languages
Learning about other jobs
Helping colleagues
Personal Details
Date of Birth :1998-11-20
Race : African
Nationality : South African
Driver's license : Code 10 [C1]
Home Language : Xitsonga
Timeline
Switchboard Operator
Department of Agriculture
03.2020 - Current
Intel learn Easy Steps Course
11-2019
Receptionist
White House
02.2017 - 10.2019
Bachelor of Administration - Public Administration And Services
University of Limpopo
01.2017 - 04.2020
Grade 12 - Accounting, Business Studies Economics Mathematics
LTT Murunwa School Of Excellence
01.2016 - 12.2016