Reading
Vumbhoni Chabalala
Secretary
malamulele c,Limpopo
Summary
Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over [3] years of related experience. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced environments. Experienced making connections, taking messages and calling out announcements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Switchboard Operator
Department of Agriculture
polokwane
03.2020 - Current
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- I was helping at the registry by filling and retrieving files.
- I retrieved files and distribute them to relevant personnel.
- Managing and operating the photocopy machine for good control.
- Reporting of faulty issues regarding the machine to the supplier .
- Sending monthly readings to the district and the supplier for payment purposes.
- Collected and correct PMDS, Performance Agreements, Annual reviews and Mid-term reviews for all section in the absence of the PMDS Co-ordinator.
- Collected and recorded leave forms from staff. Submit leave forms to the district in the absence of my colleague.
Receptionist
White House
polokwane
02.2017 - 10.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Administration - Public Administration And Services
University of Limpopo
Polokwane, South Africa 01.2017 - 04.2020
Grade 12 - Accounting, Business Studies Economics Mathematics
LTT Murunwa School Of Excellence
Polokwane , South Africa 01.2016 - 12.2016
Skills
Office connections
Additional Information
date
Certification
Intel learn Easy Steps Course
Interests
Learning new languages
Learning about other jobs
Helping colleagues
Personal Details
Date of Birth :1998-11-20
Race : African
Nationality : South African
Driver's license : Code 10 [C1]
Home Language : Xitsonga
Timeline
Switchboard Operator
Department of Agriculture
03.2020 - Current
Intel learn Easy Steps Course
11-2019
Receptionist
White House
02.2017 - 10.2019
Bachelor of Administration - Public Administration And Services
University of Limpopo
01.2017 - 04.2020
Grade 12 - Accounting, Business Studies Economics Mathematics
LTT Murunwa School Of Excellence
01.2016 - 12.2016
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