Tshimologo Molebatsi
Front Office Receptionist
Tembisa,Gautrain
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in Language. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication, and problem-solving abilities developed over Number years of related experience.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Switchboard Operator
Radisson Blu Gautrain Hotel
Sandton
03.2022 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained accurate records of calls placed and received.
Housekeeping Room Attendant
Fairlawns Boutique Hotel
Morningside
08.2021 - 10.2021
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Front Desk Receptionist
Radisson Blu Gautrain Hotel
Sandton
03.2021 - 05.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected Type payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Chef
McCain Factory Canteen
Delmas
10.2020 - 12.2020
- Collaborated with staff members to create meals for large banquets.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Modernized work processes to reduce guest wait times and boost daily output.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Cooked memorable dishes that brought new customers into establishment.
- Monitored food production to verify quality and consistency.
- Participated in food tastings and taste tests.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Utilized culinary techniques to create visually appealing dishes.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Modified recipes to accommodate dietary restrictions and allergies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Evaluated food products to verify freshness and quality.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed close relationships with suppliers to source best ingredients.
Education
Diploma In Hospitality Management - Hospitality
03.2020 - Current
Skills
Office connections
Timeline
Switchboard Operator - Radisson Blu Gautrain Hotel
03.2022 - Current
Housekeeping Room Attendant - Fairlawns Boutique Hotel
08.2021 - 10.2021
Front Desk Receptionist - Radisson Blu Gautrain Hotel
03.2021 - 05.2021
Chef - McCain Factory Canteen
10.2020 - 12.2020
International Hotel School - Diploma In Hospitality Management , Hospitality
03.2020 - Current
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