Vulani Wessel Rasetelo
Information Technology
Midrand,Gauteng
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
IT Field Technician
Trade Link Retail System
Libro Park, Gauteng
09.2024 - Current
- Maintained detailed documentation regarding all aspects of IT infrastructure such as network configurations, hardware specifications, and software licenses.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Optimized server efficiency by conducting regular maintenance checks and updating software as needed.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Contributed to company growth by identifying opportunities for system improvements and recommending appropriate technology upgrades.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Junior IT Technician
Stowe Holding
Centurion, Gauteng
12.2022 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Trained new team members on IT best practices and company-specific processes, fostering a collaborative work environment.
- Resolved technical issues quickly, minimizing disruptions to business operations.
- Monitored network performance, identifying and addressing potential issues before they impacted users.
- Improved network security by conducting regular vulnerability assessments and implementing necessary updates.
- Supported creation of user manuals and training materials for new software applications.
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
Inventory Supervisor
Dischem Pharmacies
08.2014 - 12.2022
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
- Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
- Implemented a barcode scanning system to expedite the receiving, picking, packing, and shipping processes within the warehouse environment.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
- Implemented cycle counting program, improving inventory record accuracy and reducing need for extensive annual counts.
- Reduced waste and optimized storage space by reorganizing warehouse layout according to product turnover rates.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Ndhambi Secondary
Limpopo 04.2001 -
Associate of Science - Information Technology A+
CompTIA
International 01.2023 - 04.2023
Associate of Science - Information Technology N+
CompTIA
International 04.2023 - 09.2023
Associate of Science - Information Technology Security+
CompTIA
International 09.2023 - 01.2024
Associate of Science - Azure Fundamentals (AZ-900)
Microsoft
International 07.2024 - 09.2024
Associate of Science - Azure Administrator (AZ-104)
Microsoft
International 09.2024 - 09.2024
Associate of Science - Certified Associate in Cybersecurity
Fortinet College
International 08.2023 - 10.2023
Skills
Network Troubleshooting
Remote Support
IT Asset Management
Help Desk Support
Wireless Networking
Desktop support
VPN Configuration
Hardware Installation
Hardware diagnostics
Software configuration
IT Documentation
System Administration
VoIP Systems
Network configuration
Software Deployment
Network support
Customer Service
Software Installation
Microsoft Windows and Office
Multitasking Abilities
Troubleshooting Network Issues
LAN/WAN
System Upgrades
TCP/IP
VPN Management
Computer Diagnostics
Active Directory
Timeline
IT Field Technician
Trade Link Retail System
09.2024 - Current
Associate of Science - Azure Administrator (AZ-104)
Microsoft
09.2024 - 09.2024
Associate of Science - Azure Fundamentals (AZ-900)
Microsoft
07.2024 - 09.2024
Associate of Science - Information Technology Security+
CompTIA
09.2023 - 01.2024
Associate of Science - Certified Associate in Cybersecurity
Fortinet College
08.2023 - 10.2023
Associate of Science - Information Technology N+
CompTIA
04.2023 - 09.2023
Associate of Science - Information Technology A+
CompTIA
01.2023 - 04.2023
Junior IT Technician
Stowe Holding
12.2022 - 09.2024
Inventory Supervisor
Dischem Pharmacies
08.2014 - 12.2022
High School Diploma -
Ndhambi Secondary
04.2001 -