Bhekumuzi Wiseman Ndaba
Johannesburg
Summary
I am able to dissemble a computer and assemble a computer. I am an end-user, organised, dependable, sociable, honest, and highly motivated qualities are attributes to my ability to associate well with people of different cultures, beliefs, and personalities. I work well independently but fit into a team with a common goal. I am eager to learn and expand my knowledge and skills set. I believe I will be an asset to any organization. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
9
9
years of professional experience
Work History
IT Field Technician
Tradelink Retail systems
04.2024 - Current
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback
- Driving to clients Shoprite/Checkers.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Customer Support
IT Helpdesk
Matrix warehouse computers
09.2023 - 04.2024
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Customer Support
IT Helpdesk (Remotely)
TSG Group
03.2022 - 09.2023
- Responding to queries via the phone, via email, Remote desktop, or through remote access.
- Monitoring of customer and internal environment. To ensure maximum possible service availability and performance.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Diagnosing and resolving problems to the customers satisfaction
- Ownership of faults and managing them in a logical and methodical manner
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Taking ownership of faults and managing them in a logical and methodical manner
- Escalating to other internal and external teams as appropriate
- Ticket logging via emails.
- Talking customers through a series of actions to resolve a problem.
- Ability to assess faults, prioritize, respond, and escalate accordingly
- Ensuring all faults are progressed & cleared within SLA
- Correctly logging incidents and faults, categorising and prioritising them in line with team
- Incident Management/Change Management/Problem Management
- Sharing knowledge with team colleagues
- Manage a number of scheduled tasks for customers/clients
- Identify and escalate repeat issues
IT Technician
Amasiko Group
10.2019 - 12.2020
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
- Reporting to the Company Director
Senior Support Technician
Perfect Dealz
07.2017 - 08.2019
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Technician Support (Learnership)
Mustek Limited
04.2016 - 05.2017
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Team Leader
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
Education
CompTIA A -
01.2016
Engineering and Related Design NC (V) - Life Orientation, Engineering Fundamentals, Engineering Technology, Welding
Central Johannesburg College
01.2011
General Education and Training (Level 4) -
Alex Adult Centre
01.2010
Grade 12 - English, IsiZulu, Life Orientation, Mathematic Literacy, Economics & Business Studies, History
Realogile High School
IT Technical Support NQF Level 4 -
Torque-IT
Skills
- Hardware installation
- Software configuration
- Network troubleshooting
- Technical support
- Remote assistance
- Customer service
- Problem solving
- Incident management
- System maintenance
- Technology evaluation
- Mac systems
- Client follow-up
- Mobile device repair
- System performance assessments
- Network support
- IT consulting
- Professionalism
- Equipment Repair
- IT asset management
- Software diagnosis
- Desktop support
- System administration
- Technical issues analysis
- Technical troubleshooting
- Customer communication and empathy
- Mobile device management
- Application support
- Operating systems expertise
- Windows server
- TCP/IP
- A certification
- Hardware upgrades
- Hardware configuration
- User support
- Computer system diagnostics software
- VoIP installation
- Cybersecurity principles
- Support end-users
- Remote Desktop
Languages
- English
- Zulu
- Sotho
Personal Information
- ID Number: 9105255776088
- Health Status: Good
- Criminal Record: None
- Date of Birth: 05/25/91
- Gender: Male
- Nationality: South African
- Driving License: Code 10 (C1) Pr D p
- Marital Status: Single
Timeline
IT Field Technician
Tradelink Retail systems
04.2024 - Current
IT Helpdesk
Matrix warehouse computers
09.2023 - 04.2024
IT Helpdesk (Remotely)
TSG Group
03.2022 - 09.2023
IT Technician
Amasiko Group
10.2019 - 12.2020
Senior Support Technician
Perfect Dealz
07.2017 - 08.2019
Technician Support (Learnership)
Mustek Limited
04.2016 - 05.2017
CompTIA A -
Engineering and Related Design NC (V) - Life Orientation, Engineering Fundamentals, Engineering Technology, Welding
Central Johannesburg College
General Education and Training (Level 4) -
Alex Adult Centre
Grade 12 - English, IsiZulu, Life Orientation, Mathematic Literacy, Economics & Business Studies, History
Realogile High School
IT Technical Support NQF Level 4 -
Torque-IT
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