VHELAPHI MUZAMANE
Human Resource Consultant
Pretoria
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Human Resource Call Centre
South African post office
03.2009 - Current
- Updating leave on the system sap, checking termination of employment, confirming employment of post office employees, Updating employees of their company loans, Advising employees on their human resource policies, Printing their salary advice and irp5, Giving quotations and inquiries on their medical aid, Advising on their housing subsidy and their pension funds, assisting on their salary related matters and so many HR related issues.etc
Call Centre Consultant
speed services couriers
01.2004 - 03.2012
- Tracking of parcel, giving quotation to client, and booking collection of parcels and documents, making sure items are delivered in time, communicate with branches and drivers and operations for the non conformance of drivers, making sure they comply with the delivery standard as stipulated
- Dealing with enquiries, especially escalated ones from the consultant and assist sorting parcel when there's work load in operation
- Liaise with investigation department and give them report from inquiries
- Helping out on the retrieval of pod's and scanning of pod.
Sales Representative
COURIER AND FREIGHT GROUP (CFG) SAPO
08.2010 - 12.2010
- Selling the services of the company, doing cold selling and maintaining the existing client
- Increasing sales figures and giving report every week and focusing the figures and costing to win the sales.
Education
High School Diploma -
University of South Africa
Pretoria, South Africa 04.2001 - 05.2015
Grade 12 - undefined
Malamulele High School
Skills
Good personal skills
Communication skills
Computer literacy
Human skills
Telephone etiquette
Problem solving
Able to work under pressure
Organizing skills
Driverlicense
code 08
Keyknowledgeofact
- Employment equity act
- The constitutional bill of rights
- South African labour law
- Work agreement and procedures
- Code of good practice on handling of sexual harassment
- Skills development act
- Occupational health and safety act
- Overtime policy framework
- Public finance act
Personal Information
- Date of Birth: 10/18/79
- Nationality: South African
- Marital Status: Single
References
- Emily Makhubele, Government Pensions Administration Agency, 0123992444
- Samuel Matjeke, Pastor, 0836806023
- Wiecus Von Wielligh, HR manager, 0126496194
Certification
Certificate in End User Computing
Timeline
Sales Representative
COURIER AND FREIGHT GROUP (CFG) SAPO
08.2010 - 12.2010
Human Resource Call Centre
South African post office
03.2009 - Current
Call Centre Consultant
speed services couriers
01.2004 - 03.2012
High School Diploma -
University of South Africa
04.2001 - 05.2015
Grade 12 - undefined
Malamulele High School