Luzanne Van Niekerk
Service Consultant
Grabouw
Summary
Encouraging peer and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Service Consultant
Capitec Bank Limited
05.2022 - Current
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Responsible for branch cashier role by processing transactions, including (not limited to):
- Execute float balancing at the end of the day
- Action all deposit taking transactions, including (not limited to) accepting of cash and cheques and ensuring cheques are deposited at ABSA by 10 am the following day.
- Determine pay dates of companies and communicate with HR companies to confirm employment and assist with pay date determination,
- Accurate calculation of net take home pay and correct capturing on the system.
Bank Better Champion
Capitec Bank
12.2019 - 04.2021
- To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the self service devices to complete transactions.
Medical Receptionist
Primary Health Care Clinic JS Beukes Pty Ltd
01.2016 - 11.2019
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Immediate observations: blood pressure checks, urine tests, diabetic tests & temperature checks.
- Packing and stock taking of medication
- First aiding, Wound dressing of WCA cases
Education
Further Certificate - Banking
BankSeta
South Africa 04.2001 -
Diploma - Enrolled Nurse Auxiliary
Oasis Training Centre
Strand 04.2001 -
Skills
Church events
- Assist with organising events such as gospel shows
Timeline
Service Consultant
Capitec Bank Limited
05.2022 - Current
Bank Better Champion
Capitec Bank
12.2019 - 04.2021
Medical Receptionist
Primary Health Care Clinic JS Beukes Pty Ltd
01.2016 - 11.2019
Further Certificate - Banking
BankSeta
04.2001 -
Diploma - Enrolled Nurse Auxiliary
Oasis Training Centre
04.2001 -
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