Vernon Gerber
IT Field Technician
Port Elizabeth
Summary
Proficient Hardware Technician . Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level field /workshop technician knowledge and 6 years of experience.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Printer Technician/Sales Representative/Field Technician
Premium Cartridge Supplies
07.2021 - 05.2024
- In dept understanding of 3D printers,fixing and adjusting software to perfection
- Developed detailed maintenance schedules for printer equipment to maximize equipment lifetimes.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications
- Updated and replaced outdated drivers and software for computers and office machines.
- Printer installations
- Sales of printer cartridges and new printers/printer equipment
- Demonstrated increased knowledge of company products and equipment.
- Generated reports for customer service issues and repair records
- Replaced defective components and parts on malfunctioning computers and office machines.
- Reading schematics and fixing of defective board components
- Troubleshooting and configuration
Workshop Technician/Field Technician
BCX IT Division Of Telkom
11.2018 - 06.2021
- Demonstrated adaptability by quickly learning new techniques or technologies as required for specific repair jobs or projects.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Improved workshop efficiency by implementing streamlined processes and better organization of tools and equipment.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy while resolving issues promptly.
- Increased overall productivity in the workshop through diligent troubleshooting abilities that minimized time spent on difficult repairs.
- Replaced worn or broken parts on machines and equipment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Installations and de-installations of Retail Equipment
- Troubleshooting of various technologic equipment
- Fixing of Electronic equipment
Tool and Die Maker Trainee
Dynamic Engineering
08.2014 - 07.2016
- Kept track of material and supply inventories.
- Assemble and dissasemble of machining parts
- Good understanding of reading technical drawings
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.
- Adjusted and ground dies, tools and parts after production to assure quality control and usability.
- Inspected final products for quality and functionality.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Education
N2 Mechanical Engineering
Charles Goodyear Campus
03.2018
High School Diploma -
Despatch High School
Despatch, South Africa 04.2001 -
Skills
Electrical Component Replacement
undefinedCertification
Mechanical Engineering N2 / VALID CODE 10 DRIVERS LICENSE
Timeline
Printer Technician/Sales Representative/Field Technician
Premium Cartridge Supplies
07.2021 - 05.2024
Workshop Technician/Field Technician
BCX IT Division Of Telkom
11.2018 - 06.2021
Tool and Die Maker Trainee
Dynamic Engineering
08.2014 - 07.2016
High School Diploma -
Despatch High School
04.2001 -
N2 Mechanical Engineering
Charles Goodyear Campus
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