Josam Linde
Field Operations Technician
Masvingo,Masvingo, Zimbabwe
Summary
Proven Field Operations Technician with a track record of enhancing operational efficiency and customer satisfaction at Econet Wireless Zimbabwe. Skilled in Electrical Safety and Team Collaboration, achieved a significant improvement in project delivery times. Excelled in implementing innovative solutions and fostering a culture of continuous improvement, demonstrating adaptability and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Field Operations Technician
Econet Wireless Zimbabwe
01.2015 - Current
- Collaborated with cross-functional teams to ensure seamless communication and coordination in addressing complex problems.
- Actively participated in team meetings, keeping abreast of the latest industry trends and best practices to drive continuous improvement within the organization.
- Optimized field operations efficiency through implementing effective troubleshooting techniques and minimizing downtime.
- Maintained strong relationships with clients through clear communication, understanding their needs, and delivering tailored solutions accordingly.
- Increased customer satisfaction by providing timely and professional onsite support for technical issues.
- Achieved consistent high-quality performance by following established best practices for installation, repair, and maintenance tasks.
- Mentored junior technicians, fostering skill development and knowledge sharing among team members.
- Contributed to the continuous improvement of operational procedures by providing constructive feedback based on hands-on experience in the field.
- Ensured compliance with environmental regulations through careful handling of hazardous materials during field operations.
- Assisted in the development of training materials for new hires; conducted workshops aimed at enhancing the overall skillsets within the team.
- Improved safety standards within the team, adhering to company policies and industry regulations during field operations.
- Managed inventory of spare parts, tools, and equipment; maintained accurate records for efficient resource allocation.
- Enhanced network reliability by conducting regular maintenance checks and addressing potential issues promptly.
- Streamlined work processes by utilizing advanced diagnostic tools for faster issue identification and resolution.
- Performed equipment installations, ensuring proper functionality and adherence to client specifications.
- Supported project management activities such as scheduling, budgeting, and reporting; ensured timely completion of assigned tasks within allocated resources.
- Conducted regular equipment inspections, identifying potential issues early and ensuring prompt resolution to minimize disruptions to field operations.
- Reduced response time to customer inquiries by maintaining a well-organized database of historical technical issues and resolutions.
- Conducted comprehensive site assessments to identify potential risks and develop appropriate mitigation strategies.
- Integrated new technologies to better meet project needs.
- Reviewed reports for anticipated numbers, identified variances and made corrections.
- Read, calculated and estimated different rates and documented information in operational logs.
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Researched database failures and collaborated with operations team to resolve problems.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Reviewed processing errors and helped track down root causes.
- Documented correspondence with associated details and assigned follow-up work to staff members.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Rewired and replaced faulty electrical components in equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Executed tasks within time and budget constraints.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Repaired and replaced pumps, valves and motors.
- Safely and effectively handled wide range of cleaning products and solutions.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Diagnosed and repaired complex mechanical and electrical systems.
- Installed and maintained plumbing and HVAC systems.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Air-condition-technician
Econet Wireless Zimbabwe
04.2009 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Optimized network performance, conducting regular updates and patches to software systems.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
Education
Heating, Air Conditioning, And Refrigeration Installation And Repair
Bulawayo Polytechnic College
Bulawayo. Zimbabwe04.2002
Skills
- Electrical Safety
- Hardware Repair
- System Configuration
- Equipment Installation
- Asset Management
- Schematic reading
- Network Connectivity
- Performance Optimization
- Software Diagnostics
- Field Operations Management
- Operational Efficiency
- Machine Operation
- Hazardous Materials Handling
- ISO Standards
- Lockout and tagout procedures
- Data Collection
- Electrical Systems
- Preventive Maintenance
- Equipment Inspection
- Report Preparation
- Operations Monitoring
- Schematic Interpretation
- Threat detection
- Assembly Processes
- Cleaning and sanitizing
- Teamwork and Collaboration
- Problem Detection and Resolution
- Hand and power tool use
- Willing to Learn
- Mechanical Repair
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Hand and Power Tool Operation
- Multitasking Abilities
- Equipment testing
- Physical Strength and Stamina
- Decision-Making
- Safety Protocols
- Team Collaboration
- Time management abilities
- Self Motivation
- Adaptability and Flexibility
- Attention to Detail
- Wiring Installation and Repair
- Organizational Skills
- Excellent Communication
- Effective Communication
- Clear Communication
- Electrical Component Replacement
- Safety Management
- Active Listening
- Critical Thinking
- Problem-solving aptitude
- Reliability
- Technical Documentation Interpretation
- Light Carpentry
- Safety Procedures
- Adaptability
- Plumbing
- Rigging Equipment
- Pressure Washing
- Professionalism
- Team Supervision
- Repair Work Planning
- Interpersonal Skills
- Visual Inspection
- Lighting fixture maintenance
- Team building
- Relationship Building
- Analytical Thinking
- Metal Welding
- Task Prioritization
- Task Concentration
- Maintenance recordkeeping
- Mechanical Troubleshooting
- Analytical Skills
- Emergency Response
- Building Maintenance
- Painting
- Equipment Assembly
- Instrumentation calibration
- Interpersonal Communication
- Written Communication
- Continuous Improvement
- Root Cause Analysis
- Goal Setting
Learning golf, cycling, hiking, site viewing
I enjoy family time on hikes and site viewing. For excersises, I use a bicycle. Golf is something I like to try.
Timeline
Field Operations Technician
Econet Wireless Zimbabwe
01.2015 - Current
Air-condition-technician
Econet Wireless Zimbabwe
04.2009 - Current
Heating, Air Conditioning, And Refrigeration Installation And Repair
Bulawayo Polytechnic College
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