Veliswa Ziwele
Debt Collector
Mfuleni
Summary
I am a dedicated, and well organized individual with good interpersonal skills. I am an excellent team worker and always keen and very willing to learn and develop new skills. I've been described as reliable and dependable and I often seek new responsibilities within a wide range of employment areas.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Debt Collector
Tenacity Financial Services
Western Cape
08.2023 - Current
- I negotiate payment plans with customers to prevent accounts from entering collections.
- I deliver exceptional customer service on collection calls and maintain calm and professional demeanor.
- Collect on delinquent accounts to reduce overdue balances.
- Enhance client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Develop strong relationships with customers to foster timely payments and account resolution.
- Educate debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Analyze customer financial records to determine appropriate payment plan.
Retentions Sales Agent
VELISWA ZIWELE
01.2023 - Current
- Reference: Team Leader Siyanda 021 001 7500
- Increase sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Finacial Advisor
SELL DIRECT MARKETING METROPOLITAN WOOLWOTHS
01.2019 - 01.2020
- Reference: Nombulelo swartbool 078 807 0243
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Till point supervisor
SELL DIRECT MARKETING METROPOLITAN WOOLWOTHS
01.2014 - 01.2017
- Reference: N. Nyanga 083 782 2480
Education
Matriculate - Grade 12
MTIRARA SENIOR SECONDARY
Skills
Call center experience
Account management
Goal-oriented mindset
Negotiation
Timeline
Debt Collector
Tenacity Financial Services
08.2023 - Current
Retentions Sales Agent
VELISWA ZIWELE
01.2023 - Current
Finacial Advisor
SELL DIRECT MARKETING METROPOLITAN WOOLWOTHS
01.2019 - 01.2020
Till point supervisor
SELL DIRECT MARKETING METROPOLITAN WOOLWOTHS
01.2014 - 01.2017
Matriculate - Grade 12
MTIRARA SENIOR SECONDARY
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