Zamazikode T. Zwane
Debt Collector
BIRCH ACRES
Summary
Dynamic, goal-oriented professional with strong attention to detail and a commitment to excellence. Possesses a diverse skill set acquired through extensive experience in the collections industry, complemented by valuable roles in sales and customer service. Proven ability to effectively manage debt portfolios and enhance customer satisfaction, consistently achieving targets and contributing to organizational success. Dedicated team player ready to make a positive impact and drive results in any organization.
Overview
11
11
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Debt Collector
VVM Attorneys
02.2025 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Working Vodacom
Collection Agent
Atlas Finance
01.2022 - 2025
- Manage all short term loan collections
- Contact clients / debtors to facilitate payment arrangements for missed payments
- Manage 60 , 90 and 120 day delinquent accounts
- Customer Service
- Call and update debtor information
- Credit Granting
- Administration of all accounts
- Month to Month Target management
Legal Collection Agent
Munnik BassonDagama Attorneys
01.2020 - 01.2022
- Manage multiple delinquent accounts for debt collection efforts
- Keep track of assigned accounts to identify outstanding debts
- Plan a course of action to recover outstanding payments
- Educate debts on legal process from Sec. 129 till Judgement rendered
- Negotiate payment plan or settlement payments
- Handle and Escalate questions or complaints
- Investigate and Resolve discrepancies in payments or accounts
- Call and update debtor information
Collection Agent
Hammonde Pole Attorneys
01.2018 - 01.2020
- Collect outstanding debts from clients and achieve collection target to ensure positive collection of debts
- Maintain debtors book to ensure that the debts status is accurate and updated
- Develop reports on collected debts
- Customer checks and ensure timely credit transfers
- Monitor slow moving accounts to identify delinquent debts and take necessary action
- Review collection queue to perform collection activities accordingly
- Close a specific number of collection accounts each month to meet assigned target
- Follow legal requirements during debt collection to avoid legal issues
Trainee Pharmacist Assistant
De Wiekus Pharmacy
01.2015 - 01.2018
- Sales of schedule 1 medicines or scheduled substances
- Assist with compounding , manipulation or preparation of non-sterile medicine or scheduled substances according to a formula and follow SOP approved by responsible pharmacists
- The dispensing and packaging of medication on prescription or OTC
- Customer service
- Promote Health information to individuals
- Assist head pharmacists to dispense and capture relevant prescriptions and medicines
- Assist front shop with sales and customer service
Education
High School Diploma -
01-2012
Skills
Complex Problem-solving
Microsoft office
Call center experience
Goal-oriented mindset
Negotiation
Client relations
Debt recovery strategies
Assertiveness
Call center background
Collections expertise
Debt repayment negotiation
Professionalism
Certification
Medunsa : Basic Pharmacist assistant(Certificate)
Timeline
Debt Collector - VVM Attorneys
02.2025 - Current
Collection Agent - Atlas Finance
01.2022 - 2025
Legal Collection Agent - Munnik BassonDagama Attorneys
01.2020 - 01.2022
Collection Agent - Hammonde Pole Attorneys
01.2018 - 01.2020
Trainee Pharmacist Assistant - De Wiekus Pharmacy
01.2015 - 01.2018
Norkem Park High School - High School Diploma,
References
- Bonisanani, 0731916786, Hammonde Pole ATT.
- Nomsa, 0725989009, Munnik Basson Dagama
- Oliva, 0679799271, Atlas Finance
- Thami 0711122596, VVM Attorneys