Pilot POS
Valentine Mpunzi
Waiter
Centurion,GP
Summary
Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Restaurant Waiter
Die Kweekhuis
09.2025 - Current
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted in menu navigation and offered recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted to high-pressure situations during peak hours while maintaining service quality.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Restaurant Waiter
Sky Lounge Grand Central Airport
01.2023 - 12.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Built rapport with regular patrons to create a welcoming environment.
- Adapted to high-pressure situations during peak hours while maintaining service quality.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed customer payments efficiently using point-of-sale systems.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Manager
Panarottis
08.2013 - 03.2022
- Oversaw daily restaurant operations, ensuring high standards of food quality and service efficiency.
- Managed staff recruitment, training, and performance evaluations to foster a skilled workforce.
- Developed and implemented operational procedures to enhance customer satisfaction and streamline workflows.
- Coordinated inventory management processes, optimizing stock levels and reducing waste effectively.
- Led initiatives for marketing campaigns that increased local awareness and boosted sales revenue.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
Safety, Health And Welfare - Human Resources Management
Institute Of People Management
Harare 04.2001 -
Skills
Order taking
Service quality
Food presentation
Beverage knowledge
High volume dining
Customer service
Upselling techniques
Sales techniques
Complaint resolution
Guest engagement
Problem-solving
Conflict management
Cash handling
Accomplishments
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
Software
Certification
Complaints Handling
Interests
Hospitality and customer service
Meeting people from diverse backgrounds
Learning new languages
Travel
Cultural exchange
Food and beverage experience
Timeline
Restaurant Waiter
Die Kweekhuis
09.2025 - Current
Complaints Handling
05-2023
Restaurant Waiter
Sky Lounge Grand Central Airport
01.2023 - 12.2024
Restaurant Manager
Panarottis
08.2013 - 03.2022
Safety, Health And Welfare - Human Resources Management
Institute Of People Management
04.2001 -