Ishmael Makombe
Waiter
Summary
Dynamic and engaging Restaurant Waiter with a proven track record at Moyo Ushaka Pier Restaurant, excelling in high-volume dining environments and guest relations. Demonstrated ability to enhance guest experiences through expert menu recommendations and efficient order accuracy. Skilled in both cash handling and wine knowledge, consistently maintaining professionalism and warmth in customer interactions.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Moyo Ushaka Pier Restaurant
02.2012 - 04.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Emmanuel High School
Nyanga Zimbabwe Skills
Guest seating arrangements
To-go order preparation
Food station setup
Cash handling
High-volume dining
Guest relations
Order accuracy
Accurate money handling
Wine knowledge
Daily specials memorization
Item promotion
Bar terminology
Wine service
Menu presentation
Food and beverage pairings
Dining area maintenance
Upselling techniques
Food spoilage prevention
Front-of-house display creation
Tableside Service
Compliance standards
Food running
Hospitality service expertise
Beverage preparation
Menu memorization
Order delivery practices
Stocking and replenishing
Point of sale operation
Order taking
Service quality
Table setting
Customer service
Wine pairing
Cleanliness
Problem-solving
Memory retention
Complaint resolution
Allergy awareness
Cross-selling and upselling
Food service promotion
Beverage knowledge
Personal hygiene
Alcoholic beverage service
Professional appearance
Fine dining
Price memorization
Special dietary requirements
Table turnover
Dining customer service
Timeline
Restaurant Waiter
Moyo Ushaka Pier Restaurant
02.2012 - 04.2015
Emmanuel High School