Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
Certification
Timeline
BusinessDevelopmentManager
Thanduxolo Nicholas Nzama

Thanduxolo Nicholas Nzama

Sales Personnel / Waiter

Summary

With a proven track record at FIREROOM ZIMBALI, I excel in guest relations and upselling techniques, enhancing dining experiences and boosting sales. My adeptness in beverage preparation and hospitality service has consistently fostered loyalty among clientele, contributing significantly to a positive and efficient service environment. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Restaurant Waiter

FIREROOM ZIMBALI
Ballito, Zimbali, South Africa
01.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Retail Sales Associate

Markham, TFG
Ballito Junction Regional
10.2019 - 04.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and helped with product questions, selections, and purchases.

Bartender

Robsons Ballito
Ballito
08.2021 - 01.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed strict recipes and drink measurements to minimize product used.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

Siyabonga Secondary School
Illovo Township Amanzimtoti

Skills

Item promotion

Software

Microsoft word

Microsoft excel

Languages

English
Upper intermediate (B2)
Xhosa
Advanced (C1)
Zulu
Bilingual or Proficient (C2)

Interests

Trading and training

Reading books

Sports and music

Food and service

Certification

Grade 12 (UMALUSI NCS)

Timeline

Restaurant Waiter

FIREROOM ZIMBALI
01.2022 - Current

Bartender

Robsons Ballito
08.2021 - 01.2022

Certificate of Employment (TFG)

03-2020

Retail Sales Associate

Markham, TFG
10.2019 - 04.2022

Grade 12 (UMALUSI NCS)

12-2014

Siyabonga Secondary School

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Thanduxolo Nicholas NzamaSales Personnel / Waiter