Open To Work
Urlet Vemani
Johannesburg
Summary
Dynamic waitress with a proven track record at Spur Steak Ranches, excelling in customer service and payment processing. Known for enhancing guest experiences through menu expertise and order accuracy, fostering repeat business and satisfaction. Adept at resolving concerns promptly, ensuring a welcoming atmosphere in fast-paced environments.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Waitress
Spur steak ranches
Johannesburg
06.2017 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Took accurate food and beverage orders from guests.
- Delivered food and drinks promptly to tables.
- Checked back with customers during meal service to ensure satisfaction and foster repeat business.
- Addressed customer concerns promptly to enhance experience and escalated issues to management for timely resolution.
- Maintained cleanliness of dining area and service stations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served alcoholic beverages responsibly in accordance with state laws.
- Performed basic math calculations when computing bills for customers' meals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in menu navigation and made recommendations to guests.
- Took accurate food and drink orders using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
Waitress
The Baron
Johannesburg
09.2013 - 10.2015
Education
Cumulative High School
Bulawayo , Zimbabwe Skills
- Order accuracy
- Payment processing
- Menu knowledge
- Customer service
Languages
English
First Language
English
Beginner (A1)
A1
Timeline
Waitress
Spur steak ranches
06.2017 - Current
Waitress
The Baron
09.2013 - 10.2015
Cumulative High School