UNATHI CHWAYITA DLEPU
Port Elizabeth
Summary
Goal-driven professional with a strong commitment to excellence in Admin and Customer Care roles. Achieve effective communication and problem resolution through multitasking and adaptability. Demonstrate a willingness to learn and improve skills, contributing to a high standard of customer service. Motivated individual with a focus on delivering exceptional client experiences across various environments. Brings strong interpersonal skills and a collaborative spirit to every task, enhancing team dynamics and operational efficiency. Embraces challenges with a flexible mindset, consistently seeking to improve processes and outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin Assistant and Customer Care Liaison
LMC Express
Port Elizabeth, South Africa
2025.07 - Current
- Answer customer calls and assist with online booking queries.
- Handle incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Log any service issues or complaints and escalate to Customer Care / Planner.
- Follow up on client booking confirmations, POD queries, and issue logs.
- Support Fleet Control with client communication and updates (cargo coordination)
- Provide overflow support to Customer Care, Admin, or Dispatch teams if needed
- To provide structured administrative support across the HR, Customer Care, and Fleet Control function. This role helps ensure all key documentation, client communication, system updates, and basic branch support tasks are executed accurately and timeously. The position plays a vital role in keeping LMC Express’s admin, client experience, and office support in sync with the high operational standards of the business.
- Check completeness and organised filing of new staff documents and training files.
- Filed HR, client, and operational documents to meet audit and compliance standards.
- Maintain comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Support office operations by taking on ad-hoc clerical duties.
- Secure data by following confidentiality procedures.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Facilitate inter-departmental communication to streamline processes as a key point of contact.
VIRTUAL CUSTOMER SERVICE ASSOCIATE
AMAZON
Remote, South Africa
2021.05 - 2025.06
- Supported United States customer database with issues related to Amazon website, Amazon app, and general queries via calls, emails, and chats, ensuring timely resolution of customer concerns. Handled fraud and back office-related queries effectively.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
CUSTOMER SERVICE ADVISOR
CAPITA SA
Cape Town, South Africa
2020.10 - 2021.04
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Maintained extensive knowledge of company's product and service range to provide accurate and timely responses to customer queries.
- Supported UK customers with service activities and initiatives for British Gas campaign, enhancing customer experience across selected products and services.
CUSTOMER SERVICE CONSULTANT
LUFTHANSA INTOUCH
Cape Town, South Africa
2019.10 - 2020.09
- Delivered first-class customer service by anticipating and addressing customer needs and preferences.
- Assisted customers on Amadeus with booking, rescheduling, cancelling flights, selecting seats, and delivering customer service aligned with Lufthansa standards.
- Identified sales opportunities during service calls, supporting achievement of revenue targets.
- Collaborated with team members to share best practices and improve overall service delivery.
PERSONAL ASSISTANT
GACA GROUP
Johannesburg, South Africa
2017.08 - 2018.08
- Served as the main contact for the CEO, managing correspondence and calls. Coordinated meetings and organised his diary. Prepared reports, presentations, and handled his emails. Engaged with clients, staff, and suppliers. Arranged travel and accommodation bookings.
- Ensured office supplies were consistently stocked to support day-to-day operations.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Organised and facilitated board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
SALES CONSULTANT (INTERNSHIP)
NEDBANK LTD
Durban, South Africa
2016.08 - 2017.05
- Marketed, sold, and cross-sold Nedbank products, focusing on funeral cover, while delivering exceptional customer service and achieving all targets.
- Identified upselling opportunities through attentive listening to customer needs.
- Provided accurate quotes and price information to inform customer decision-making.
- Resolved customer issues and complaints through effective problem-solving.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Cold called customers to build lead database.
Education
BACHELOR OF COMMERCE - SUPPLY CHAIN MANAGEMENT
MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban, KZN2026-05
HIGHER CERTIFICATE - BUSINESS MANAGEMENT
MANAGEMENT COLLEGE OF SOUTH AFRICA
Durban, KZN2016-10
Skills
- Client management
- Microsoft Office
- Computer Literate
- Amadeus
- Avaya
- Multitasking
- Adaptability
- Flexibility
- Fast Learner
- Collaboration
- Problem Solver
- Good Communication Skills
- Good Interpersonal Skills
- Process improvement
Systems
- MICROSOFT OFFICE
- AMADEUS
- AVAYA
References
- OZLING GEDEZHA, LMC EXPRESS, 0735423196
- SAADIQAH WAJA, AMAZON, 0829280021
- LUWEZO MAHLELEHLELE, CAPITA SA, 0761672331
Languages
English
Proficient
C2
Xhosa
Proficient
C2
Certification
- Health & Safety Representative and Committee Training
- Professional Skills for Secretaries & Administrators
- Code 8 Driver's Licence
Timeline
Admin Assistant and Customer Care Liaison
LMC Express
2025.07 - Current
VIRTUAL CUSTOMER SERVICE ASSOCIATE
AMAZON
2021.05 - 2025.06
CUSTOMER SERVICE ADVISOR
CAPITA SA
2020.10 - 2021.04
CUSTOMER SERVICE CONSULTANT
LUFTHANSA INTOUCH
2019.10 - 2020.09
PERSONAL ASSISTANT
GACA GROUP
2017.08 - 2018.08
SALES CONSULTANT (INTERNSHIP)
NEDBANK LTD
2016.08 - 2017.05
BACHELOR OF COMMERCE - SUPPLY CHAIN MANAGEMENT
MANAGEMENT COLLEGE OF SOUTH AFRICA
HIGHER CERTIFICATE - BUSINESS MANAGEMENT
MANAGEMENT COLLEGE OF SOUTH AFRICA