Microsoft Office Suite
I’m a driven professional with hands-on experience in IT systems and change management. I specialize in managing the change control process end-to-end, ensuring smooth implementation, policy compliance, and minimal business disruption. With a strong eye for detail and a problem-solving mindset, I bridge technical and business needs to deliver efficient, risk-aware solutions that support long-term success.
Alongside my technical experience, I hold a Bachelor of Laws (LLB), which sharpens my analytical thinking and enhances my ability to assess risk, structure decisions, and communicate effectively. This unique blend of legal and IT knowledge allows me to approach problems from multiple perspectives and deliver well-rounded solutions.
Armed with cognitive acumen, a hunger to learn, and clear, effective communication skills, I am always ready to contribute decisively to team success. I step into new challenges with energy and intention—ready not just to keep pace, but to lead.
Successfully manage the end-to-end IT change lifecycle, ensuring policy compliance and minimal disruption. Skilled in resolving high-impact incidents (P1/P2), leading root cause analyses, and aligning stakeholders across IT and business units. Experienced in producing executive-level reports, leading change control forums, and leveraging tools like HEAT and DevOps to drive process efficiency and compliance.
Data Analysis & Reporting
undefinedMicrosoft Office Suite
Google Workspace (G Suite)
HEAT
Dynamics - DevOps
Legal research and writing
Hiking and outdoor exploration
Vocal ensemble performance