Tyreke-Hakeem Alexander

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

•Learning about IT SYSTEM SUPPORT from a teacher in class and online .

•Had to complete practicals in class and at the “host”.

• Processed policy administration updates with accuracy, ensuring records aligned with client and system requirements.
• Responded to customer and broker queries, resolving routine administration issues promptly and professionally.
• Captured and verified client data across internal systems, maintaining consistent information integrity.
• Managed document filing and correspondence, supporting efficient retrieval and audit readiness.
• Had to do Call Centre work aswell and Administrative work for Credico ( which was my host when I was attending iLearn Learnership )

• Identified customer needs and recommended course options aligned with enrollment goals.
• Handled inbound and outbound calls while maintaining professional, persuasive communication.
• Explained program features, pricing, and registration steps to support purchasing decisions.
• Recorded customer information accurately in CRM systems and updated call notes promptly.