Summary
Overview
Work History
Education
Skills
HIGHER EDUCTION
Personal Information
REFERENCE
Languages
Timeline
Generic
Tsholofelo Medupe

Tsholofelo Medupe

Enterprise Banker
House No. 12498 Mocoseng Village Mafikeng

Summary

Hardworking employee enthusiastic about learning in banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Enterprise Banker

Absa Bank
05.2023 - Current
  • Conducted detailed market research to identify new opportunities for growth within the banking sector.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
  • Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
  • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
  • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Sales consultant

Absa bank
02.2022 - 04.2023
  • Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
  • Act as a single point of reference to appropriately solution the customer
  • Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g
  • COR and E2E)
  • Acquire new primary customer's relationships by utilizing internal and external sources
  • Identify sales gaps by comparing actual performance against target
  • Comply with all sales audit requirements as prescribed by operational risk requirements
  • Retain existing primary and secondary customer relationships through effective cross selling and converting qualified sales leads into sales, by utilizing the sales leads management system.

Junior sales consultent

ABSA BANK
05.2021 - 01.2022
  • Achieve Sales targets
  • Identify customer needs through queue management and customer engagement
  • Actively migrate customers to digital channels
  • Achieve branch objectives for sustainable growth by driving: - Digital migration and adoption - Branch Optimization - Account Activation - Walk - ins (queue management) - Lead Management - NTB Acquisition

Customer service clerk

ABSA BANK
02.2017 - 04.2021
  • To deliver quick, accurate and efficient customer service
  • Adherence to audit requirements
  • Accept instructions from superiors
  • Adherence to all bank policies & procedures
  • Manage career and personal development
  • Generate Leads To be updated and informed of banking products
  • Making sure clients queries are solved.

Counter resister finisher

Jetline
02.2016 - 01.2017
  • Graphic Designing, Making Copies, Scanning Documents, Faxing, Binding Documents, Laminating, Printing Books And Assisting Customers At The Till Point

General Assistant

Department Of Culture Arts And Traditional Affairs
08.2014 - 08.2015
  • Providing Administration Support To The Director And His Assistance, Record Proceeding During Meetings, Scheduling Meeting And Managing Directors Diary, Making Logistical Arrangement For Meetings, Perform And Record Management Services, Managing Incoming And Outgoing Telephones To The Staff And The Director, Managing Enquiries And Complaints From The Clients And Filling Important Documents.

Sales Consultant Cashier

Truworths
02.2013 - 07.2014
  • Selling Of Items Through The Till Point, Controlling Of Stock, Managing Incoming Calls, Managing Customers Enquiries And Complaints, Service Delivery And Administration Support To The Management

Education

Banking And Financial Support Services

Batswana Commercial Secondary School
Mafikeng

Skills

EXCEPTIONAL LISTENER AND COMMUNICATIONS SKIILS

FLEXIBILIY/ADAPTABILITY/MANAGING MULTIPLE PRIOTIES

PLANNING/ORGANIZING

PROBLEM SOLVING/REASONING/CREATIVITY

TEAM WORK

ANALYTICAL/RESEACH SKILLS

COMPUTR/TECHNICAL LITERACY :WORD PROCESSING SPREADSHEETS,EMAIL

SOFTWARES: SAS,SPSS,EVIEWS AND EXCEL

SERVICE DESK SKILLS

HIGHER EDUCTION

  • NQF LEVEL6, MILPARK, BANKING, CURRENT
  • NQF LEVEL5, UNISA, BANKING, 2020
  • National Certificate, P C Training And Business College, Information Technology (Technical Support), 2011
  • Certificate Of Competence, Truworths, Fashion Crew Service Desk Skills, 2013

Personal Information

  • ID Number: 9109250713088
  • Health Status: Good
  • Date of Birth: 09/25/91
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 8
  • Marital Status: Single
  • Religion: CHRISTIAN

REFERENCE

  • MR DIRK LE ROUX, MANAGER, 018 406 1000
  • MRS MOSIATLHAGA, CG MANAGER, 018 397 6700
  • MS R BEKKER, SUPERVISOR, 018 381 0178
  • MR KJ LEBOTSE, DIRECTOR( CATA), 018 397 8200
  • MS T TAU, SUPERVISOR(TRUWORTHS), 071 671 3248

Languages

Setswana
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Enterprise Banker

Absa Bank
05.2023 - Current

Sales consultant

Absa bank
02.2022 - 04.2023

Junior sales consultent

ABSA BANK
05.2021 - 01.2022

Customer service clerk

ABSA BANK
02.2017 - 04.2021

Counter resister finisher

Jetline
02.2016 - 01.2017

General Assistant

Department Of Culture Arts And Traditional Affairs
08.2014 - 08.2015

Sales Consultant Cashier

Truworths
02.2013 - 07.2014

Banking And Financial Support Services

Batswana Commercial Secondary School

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Tsholofelo MedupeEnterprise Banker