Summary
Overview
Work History
Education
Skills
Certification
HIKING
Languages
Timeline
Work Availability
Work Preference
Accomplishments
AccountManager

Dineo Lucia Masehe

Enterprise Banker
Johannesburg,Gauteng

Summary

I am in dynamic banking professional with a proven track record at Absa Bank and African bank,excelling in customer service and bank sales. Leveraged consumer banking expertise and exceptional relationship management skills to exceed financial targets and enhance customer loyalty. Achieved significant client base growth through innovative cross-selling and client engagement strategies.

Studied in the field of Accounting, Holding a Bachelor of degree. I am currently

studying a Bcom honours in Management, completing in 2025, also have a banking certificate (RE5) Qualified to give advice.

Overview

6
6
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Enterprise Banker

Absa Bank
10.2022 - Current
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement
  • processes. Ensure service and complaints resolution are within acceptable service level agreements.

    Compliance and Risk Management: Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards.

    Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
  • Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.

Senior Sales Consultant

African Bank
01.2022 - 10.2022
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
  • To grow the African bank customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Sales Consultant

African Bank
06.2018 - 01.2022
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Promote and sell bank products to clients
  • achieve sales targets set by management
  • promote and sell bank products to clients.

Branch Intern

African Bank
06.2018 - 06.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Call Center Agent

University Of Johannesburg, Bunting Road Campus
01.2017 - 02.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

No Degree - RE 5

Moonstone
Sandton, South Africa
04.2001 -

Bachelor of Accountancy - Accounting

University of Johannesburg
Johannesburg
01.2014 - 11.2017

No Degree - Bcom Honours in Management

Regent Business School
Cape Town
01.2024 - Current

Skills

Customer service

Certification

RE 5

HIKING

I enjoy nature and being outdoors, so i have a hiking group and I constantly go  monthly.

Languages

English
zulu
Intermediate (B1)
sesotho
Bilingual or Proficient (C2)

Timeline

No Degree - Bcom Honours in Management

Regent Business School
01.2024 - Current

Enterprise Banker

Absa Bank
10.2022 - Current

RE 5

10-2022

Senior Sales Consultant

African Bank
01.2022 - 10.2022

Sales Consultant

African Bank
06.2018 - 01.2022

Branch Intern

African Bank
06.2018 - 06.2019

Call Center Agent

University Of Johannesburg, Bunting Road Campus
01.2017 - 02.2017

Bachelor of Accountancy - Accounting

University of Johannesburg
01.2014 - 11.2017

No Degree - RE 5

Moonstone
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Career advancementWork-life balance

Accomplishments

- Being a second in charge, at the branch.

- Investment Champion

Similar Profiles

CREATE PROFILE
Dineo Lucia MaseheEnterprise Banker