Tsholofelo Leshoro
Senior Sales Executive
Johannesburg
Summary
I am a sales - oriented professional with expertise in client relationship management, customer satisfaction, retention, and people management. I possess astute business knowledge and I have experience contributing to strategic planning while delivering improvement in processes, productivity and cost. As a Sale agent under Quest, Function O and Telvuka. In all the rolls I have held, I have fostered strong relationships with customers and strategic associates. I simultaneously gained respect from staff and management through effective communication and liaison. I was awarded Outstanding Achievement bonuses for my willingness to perform an active duty and hands-on role in every duty associated with the position.
Overview
11
11
years of professional experience
6
6
Languages
Work History
Senior Sales Executive
Telvuka
11.2014 - Current
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Sales Agent
Okeeffe and Swartz
01.2014 - 09.2014
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Outbound Call Center Agent
Joshua Trust
09.2013 - 01.2014
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
Education
Call Center Certificate
Topez Institution Of Learning
Johannesburg CBD12.2010
Matric
Fred Norman Secondary School
Johannesburg South 12.2008
Skills
Telephone Technique Skill
Communication Skill
Customer Service Orientation
Interpersonal Skill
Anger Management
Ability To Work Under Pressure
Conflict Resolution Skill
Telephone Sales Training Skill
Tele Marketing
Debt Collection
Time Management
Negotiation And Assertiveness Skill
Questioning And Listening Skill
Timeline
Senior Sales Executive
Telvuka
11.2014 - Current
Sales Agent
Okeeffe and Swartz
01.2014 - 09.2014
Outbound Call Center Agent
Joshua Trust
09.2013 - 01.2014
Call Center Certificate
Topez Institution Of Learning
Matric
Fred Norman Secondary School