Tshepo Pinyane
Cape Town
Summary
Energetic Cafe Barista with strong background in delivering exceptional customer service and crafting high-quality beverages. Skilled in operating coffee machines, managing inventory, and maintaining clean, welcoming environment. Demonstrates proactive approach to problem-solving and excels in teamwork, contributing to positive workplace atmosphere. Brings enthusiasm and focus to ensure each customer's experience is memorable and satisfying.
Overview
5
5
years of professional experience
Work History
Call Centre Agent
CONSUMER HELP CALL CENTER
Cape Town
03.2025 - 08.2025
- Made high volume of sales calls per day, exceeding outbound targets.
- Handled complex customer complaints politely, resolving issues with favourable solutions.
- Remained calm under pressure to handle customer complaints and solve problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Cafe Barista
Mia's coffee shop
Cape Town
01.2024 - 10.2024
- Maintained clean, tidy drinks preparation areas, minimising risk of accidents.
- Wrapped and packaged prepared food for customer takeaways.
- Fostered a positive and welcoming atmosphere, engaging with customers to ensure a memorable cafe experience.
- Received and accurately processed customer payments.
Catering Assistant
Zinzani Catering Sevices
Cape Town
04.2020 - 06.2023
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Kept clean, tidy kitchen to minimise health and safety risks to residents.
- Stored food safely and at correct temperatures.
- Upheld health and safety standards to protect staff and customers.
- Disposed of kitchen waste and recycling appropriately.
- Cleaned crockery, cutlery and service utensils.
Retail packer
Skipperbars
Cape Town
06.2022 - 08.2022
- Packed products into suitable containers and boxes for dispatch quickly and accurately.
- Supported team members with picking, packing, and processing tasks to improve warehouse flow.
- Maintained a clean, well-organised packing area to keep hygiene and efficiency high.
Timeline
Call Centre Agent
CONSUMER HELP CALL CENTER
03.2025 - 08.2025
Cafe Barista
Mia's coffee shop
01.2024 - 10.2024
Retail packer
Skipperbars
06.2022 - 08.2022
Catering Assistant
Zinzani Catering Sevices
04.2020 - 06.2023