Tshepile Shasha
Kenilworth
Summary
Results-driven IT Professional experienced in technical support, customer service, and administration. Delivered significant improvements in operational efficiency through expertise in system installations, computer repairs, and network maintenance. Focused on aligning IT strategies with organizational goals to drive success and foster adaptability.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Administrator
Tshamahantsi Enterprise logistics
09.2024 - 01.2026
- I record money that comes and goes in the company daily.
- File records of everything.
Teacher Assistant
Rosettenville Central Primary School
05.2023 - 07.2024
- Prepared classroom environment for engaging lessons.
- Listening to children read, reading to them or telling them stories.
- Assisted children requiring additional support to complete tasks successfully.
- Helping teachers to plan learning activities and complete records.
- Facilitated classroom management strategies to promote positive behaviour.
- Facilitated administrative functions to enhance office efficiency.
- Contributed to the preparation of term reports on Citrix, ensuring accuracy and timely submission.
- Recorded detailed minutes for each meeting held, capturing key discussions and decisions made.
Field worker
Stats SA (Census 2022)
01.2022 - 04.2022
- Conducted door-to-door visits to gather household information.
- Capturing information.
- Sorted, coded, and ensured quality of forms and documents for data integrity.
- Performed various administrative tasks, including filing and organizing documents.
Clerk
Keith OH Betexchange
Johannesburg South
01.2018 - 01.2021
- Assisted customers with placing bets in gaming area, enhancing their overall experience
- Paying out customers winning bets
- Re-laying bets and calling out odds on products to customers
- Responded to customer inquiries to address specific needs.
- Processed payouts for winning bets to customers
- Helping the manager with bookkeeping and running the branch for the day
- Making sure that when the betting shop opens all systems are up and running
- Supervised customer lines to enhance service efficiency
- Managed float allocations, conducted daily transfers, and cashed up at day’s end to maintain financial accuracy
Education
Certificate - Cisco
Believers Care Society
Johannesburg 08.2022 - 02.2023
Certificate - System Support (NQF Level 5)
Torque I.T.
Johannesburg 11.2016 - 10.2017
Certificate - Technical Support (NQF Level 4)
Torque I.T.
Johannesburg 03.2013 - 06.2014
Skills
- Technical Support
- Customer Service
- Administration
- Operating System Installation
- Computer Repair
- Network Maintenance
- Logistics
- Sales (up sales)
- Data entry
- Citrix usage
- Office administration
- Document quality checking
- Classroom support
- Effective communication
- Problem solving
- Time management
- Team collaboration
- MS office
- Bookkeeping
- Administrative support
- Client communication
- Help desk tickets
- Documentation and reporting
- Verbal and written communication
- Filing system organization
Personal Information
Nationality: South African
First Names
Nationality: South African
Languages
English
First Language
Timeline
Administrator
Tshamahantsi Enterprise logistics
09.2024 - 01.2026
Teacher Assistant
Rosettenville Central Primary School
05.2023 - 07.2024
Certificate - Cisco
Believers Care Society
08.2022 - 02.2023
Field worker
Stats SA (Census 2022)
01.2022 - 04.2022
Clerk
Keith OH Betexchange
01.2018 - 01.2021
Certificate - System Support (NQF Level 5)
Torque I.T.
11.2016 - 10.2017
Certificate - Technical Support (NQF Level 4)
Torque I.T.
03.2013 - 06.2014