Mary Matlala
Customer Service Specialist
Doha
Summary
Energetic and customer-focused professional with hands-on experience in food service and hospitality environments. Skilled in serving guests, handling high-volume operations, and maintaining a clean and welcoming atmosphere. Proven ability to communicate effectively, solve problems under pressure, and deliver outstanding service in multicultural settings. Currently based in Doha with a passion for excellence and a strong work ethic.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
1
1
Language
Work History
Financial Advisor
Old Mutual South Africa
07.2024 - 02.2025
- Company Overview: Remote | Pretoria, South Africa
- Built and managed a client portfolio, delivering tailored financial advice and fostering client trust
- Applied strong communication and interpersonal skills to improve customer retention
- Remote | Pretoria, South Africa
- Skills: Customer Service, Communication, Personalization, Remote Engagement
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Sales Marketing Consultant
KBF Education Limited
01.2017 - 06.2023
- Company Overview: Remote | Pretoria, South Africa
- Promoted products through direct marketing and event participation
- Handled client support, order management, and office administration
- Built report with diverse clients, contributing to retention and satisfaction
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Remote | Pretoria, South Africa
- Skills: Customer Relations, Office Admin, Teamwork, QuickBooks, Microsoft Office
Store Assistant
Ackerman's
12.2010 - 03.2012
- Assisted customers with product selections and processed purchases via POS systems
- Restocked merchandise, performed store cleaning duties, and handled customer complaints professionally
- Supported promotional events and maintained store presentation to company standards
- Skills: Customer Engagement, POS Systems, Floor Support, Communication
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Food and Beverage/VIP Hostess
Spur Corporation
03.2006 - 06.2009
- Served food and beverages in a fast-paced, high-volume restaurant environment
- Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
- Managed front-of-house operations and reservations effectively, optimizing table turnover rates and minimizing wait times.
- Maintained high standards of cleanliness and adhered to food safety policies
- Delivered exceptional guest service, resolved issues efficiently, and supported special events
- Communicated effectively with kitchen and team members to ensure timely service
- Skills: Guest Service, Food Handling, POS Systems, Communication, Multitasking, Cleanliness & Hygiene
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
Education
Diploma - Interior Design
New York Institute of Art And Design
United States 04.2001 - 03.2017
High School Diploma - Business/Managerial Economics
Hillview High School
South Africa 01.2006 - 12.2010
Skills
Customer engagement
Food safety compliance
POS software proficiency
Effective communication
Proficient in multitasking
Ensuring hygiene standards
User engagement strategies
Operational floor support
Customer service excellence
Administrative support
Collaborative teamwork
Skilled in using QuickBooks for financial management
Experienced in Microsoft Office applications
Targeted messaging
Virtual communication
Additional Information
Kedibone Modau
kpmodau@gmail.com
+97466825639
Kiko Milano Cosmetics
Timeline
Financial Advisor
Old Mutual South Africa
07.2024 - 02.2025
Sales Marketing Consultant
KBF Education Limited
01.2017 - 06.2023
Store Assistant
Ackerman's
12.2010 - 03.2012
Food and Beverage/VIP Hostess
Spur Corporation
03.2006 - 06.2009
High School Diploma - Business/Managerial Economics
Hillview High School
01.2006 - 12.2010
Diploma - Interior Design
New York Institute of Art And Design
04.2001 - 03.2017