Mary Matlala
Customer Service Specialist
Doha
Summary
Energetic and customer-focused professional with hands-on experience in food service and hospitality environments. Skilled in serving guests, handling high-volume operations, and maintaining a clean and welcoming atmosphere. Proven ability to communicate effectively, solve problems under pressure, and deliver outstanding service in multicultural settings. Currently based in Doha with a passion for excellence and a strong work ethic.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
1
1
Language
Work History
Financial Advisor
Old Mutual South Africa
07.2024 - 02.2025
- Company Overview: Remote | Pretoria, South Africa
- Built and managed a client portfolio, delivering tailored financial advice and fostering client trust
- Applied strong communication and interpersonal skills to improve customer retention
- Remote | Pretoria, South Africa
- Skills: Customer Service, Communication, Personalization, Remote Engagement
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Sales Marketing Consultant
KBF Education Limited
01.2017 - 06.2023
- Company Overview: Remote | Pretoria, South Africa
- Promoted products through direct marketing and event participation
- Handled client support, order management, and office administration
- Built report with diverse clients, contributing to retention and satisfaction
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Remote | Pretoria, South Africa
- Skills: Customer Relations, Office Admin, Teamwork, QuickBooks, Microsoft Office
Store Assistant
Ackerman's
12.2010 - 03.2012
- Assisted customers with product selections and processed purchases via POS systems
- Restocked merchandise, performed store cleaning duties, and handled customer complaints professionally
- Supported promotional events and maintained store presentation to company standards
- Skills: Customer Engagement, POS Systems, Floor Support, Communication
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Food and Beverage/VIP Hostess
Spur Corporation
03.2006 - 06.2009
- Served food and beverages in a fast-paced, high-volume restaurant environment
- Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
- Managed front-of-house operations and reservations effectively, optimizing table turnover rates and minimizing wait times.
- Maintained high standards of cleanliness and adhered to food safety policies
- Delivered exceptional guest service, resolved issues efficiently, and supported special events
- Communicated effectively with kitchen and team members to ensure timely service
- Skills: Guest Service, Food Handling, POS Systems, Communication, Multitasking, Cleanliness & Hygiene
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
Education
Diploma - Interior Design
New York Institute of Art And Design
United States 04.2001 - 03.2017
High School Diploma - Business/Managerial Economics
Hillview High School
South Africa 01.2006 - 12.2010
Skills
Customer engagement
Additional Information
Kedibone Modau
kpmodau@gmail.com
+97466825639
Kiko Milano Cosmetics
Timeline
Financial Advisor
Old Mutual South Africa
07.2024 - 02.2025
Sales Marketing Consultant
KBF Education Limited
01.2017 - 06.2023
Store Assistant
Ackerman's
12.2010 - 03.2012
Food and Beverage/VIP Hostess
Spur Corporation
03.2006 - 06.2009
High School Diploma - Business/Managerial Economics
Hillview High School
01.2006 - 12.2010
Diploma - Interior Design
New York Institute of Art And Design
04.2001 - 03.2017
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