Tshegofatso Bridgete Ramokoka

Technical Support Administrator at VaultGroup year 2023 duration 6 months, I was helping someone who was on a maternity leave

Responsibility was:

•Offering technical support to the clients

•Troubleshoot technical issues and provide timely solutions

•Maintain accurate records of customer interactions and technical solutions

•Sending technicians to the sites to fix any problems concerning IMV’s or to install new equipments

•Testing the setup performance with the system while having communication with the technicians on sites to make sure everything is working properly

• Stock Control
• Receive stock from CDC (Central Distribution Centre) using scanner receipt setup from the system
• Capturing stock from different suppliers using scanner receipt setup from the system
• Dispatching stock from picking slips and also from daily audit report on the system
• Count stock for stock take/Circle count
• Maintain stock balance
• Binning or discretization by transforming numerical variables into categorical counterparts
• Picking products by finding and extracting products from warehouse to fulfill customer orders
• Preparing packages for customers picking slips and redeployment that is requested by the CDC (Central Distribution Centre)
• Cash Control
• Processing the transactions in a wholesale outlet
• Administer day-end cashing ups procedures
• Administer and control the organization's deposits and floats
• Credit Control
• Offer a credit facility
• Minimize defaulting customer accounts
• Processing credit applications
• Retail Sales
• Sell products to customers in a wholesale and retail outlet
• Demonstrating knowledge of products in own area of operation in wholesale and retail environment
• Wholesale Sales
• Take orders
• Address customer queries in a wholesale environment
• Visual Merchandising
• Planning and building of store displays which involves moving equipment and stock, creating signage, arranging lighting and maximizing artistic and commercial impact
• Evaluate a visually merchandised display
• Present a visual display in a wholesale or retail outlet
• Forecourt Supervision
• Motivate and build a team
• Prioritize time and work for self and team
• Demonstrate knowledge of products in own area of operation in wholesale and retail environment
• Apply knowledge of self and team in order to develop a plan to enhance team performance
• Communicate in an assertive manner with clients and fellow workers
• Apply occupational health, safety and environmental principles