Maricia Greeff
Technical Support Administrator
Rustenburg,NW
Summary
Dynamic Technical Support Administrator at Waxed Mobile Payments, adept at enhancing operational efficiency and team collaboration. Proven track record in implementing streamlined processes and maintaining meticulous documentation. Skilled in MS Office and problem-solving, I fostered a culture of excellence, significantly improving employee onboarding and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Support Administrator
Waxed Mobile Payments
02.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Coordinated with the backend team to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Junior Project Manager
Waxed Mobile Payments
09.2022 - 05.2023
- Improved team collaboration through clear communication and timely feedback on performance.
- Served as a liaison between technical teams and backend teams, facilitating effective communication throughout the project lifecycle.
- Supported senior project managers in various aspects of project administration, execution, and closure activities.
- Developed comprehensive documentation to provide clear guidance for project activities and deliverables.
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Played a pivotal role in change management initiatives, assisting teams in adopting new tools or processes smoothly.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on progress, and technical problems.
Implementation Specialist
Waxed Mobile Payments
02.2022 - 11.2022
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Navigated complex regulatory environments, ensuring compliance with all relevant standards and requirements during implementation.
- Prioritized user experience in design and execution of implementations, leading to higher engagement and satisfaction ratings from end-users.
- Accelerated resolution of implementation challenges by establishing responsive communication plan that kept all parties informed and engaged.
- Orchestrated seamless transition of client operations to new platforms, minimizing downtime and operational disruptions.
- Optimized implementation methodologies, continuously seeking feedback from clients and teams to refine processes.
- Developed customized training materials, significantly enhancing user understanding and competency with new software.
- Increased customer satisfaction, providing expert guidance and support throughout implementation process.
- Cultivated culture of excellence within implementation team, setting high standards for performance and client service.
- Championed use of project management tools and techniques, enhancing team coordination and efficiency.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
Event Planner
Afro Nation South Africa (Self-employed)
11.2019 - 03.2022
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Performed event coordination for larger parties and gatherings.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Coordinated travel and accommodations for event attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Created detailed timelines and budgets for events to meet all deadlines.
Education
Diploma - Tourism And Travel Management
Wescol
Krugersdorp 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Attention to detail
Recordkeeping and file management
Documentation and reporting
Decision-making
Team collaboration
Employee supervision
Certification
Leadership
Timeline
Leadership
10-2025
Technical Support Administrator
Waxed Mobile Payments
02.2023 - Current
Junior Project Manager
Waxed Mobile Payments
09.2022 - 05.2023
Implementation Specialist
Waxed Mobile Payments
02.2022 - 11.2022
Event Planner
Afro Nation South Africa (Self-employed)
11.2019 - 03.2022
Diploma - Tourism And Travel Management
Wescol
04.2001 -